AM
Anita M
1 reviews | Active since Dec 2017
24 Nov 2021, 14:30
Cell C Support Is the worst
Hi Cell C, Its been months now. You keep requesting proof of payments, just yesterday I sent through the same proof of payments and nothing happens after that. Then a month later another consultant request proof of payments again. Yet still nothing gets done. My line is suspended and cannot get through to your call center, which is convenient for you but not for the customer.
Cell C support is terrible
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
24 Nov 2021, 14:51Hi there
Thank you for contacting Cell C.
Which address did you send the proof of payment to?
Regards
^MP
Thank you for contacting Cell C.
Which address did you send the proof of payment to?
Regards
^MP
Best regards,
Cell C's reply24 Nov 2021, 14:51
Official
Hi there
Thank you for contacting Cell C.
Which address did you send the proof of payment to?
Regards
^MP
Thank you for contacting Cell C.
Which address did you send the proof of payment to?
Regards
^MP
Best regards,
AM
Anita M's updateReviewer Update
24 Nov 2021, 14:53 from:Nonyameka Mkhulisi <***>to:Anita White <***>
date:Nov 23, 2021, 1:58 PMsubject:Re: Proof of Payment-***mailed-by:cellc.co.zasigned-by:dkim.mimecast.orgsecurity: Standard encryption (TLS) Learn more:Important mainly because it was sent directly to you.
date:Nov 23, 2021, 1:58 PMsubject:Re: Proof of Payment-***mailed-by:cellc.co.zasigned-by:dkim.mimecast.orgsecurity: Standard encryption (TLS) Learn more:Important mainly because it was sent directly to you.
AM
Anita M's update24 Nov 2021, 14:53
Reviewer Update
from:Nonyameka Mkhulisi <***>to:Anita White <***>
date:Nov 23, 2021, 1:58 PMsubject:Re: Proof of Payment-***mailed-by:cellc.co.zasigned-by:dkim.mimecast.orgsecurity: Standard encryption (TLS) Learn more:Important mainly because it was sent directly to you.
date:Nov 23, 2021, 1:58 PMsubject:Re: Proof of Payment-***mailed-by:cellc.co.zasigned-by:dkim.mimecast.orgsecurity: Standard encryption (TLS) Learn more:Important mainly because it was sent directly to you.
AM
Anita M's updateReviewer Update
24 Nov 2021, 14:55 Nonyameka Mkhulisi | Tue, Nov 23, 1:58 PM (1 day ago) | |
Thank You
POP has been sent for allocation
Kind Regards Nosipho MkhulisiMerchants - A Dimension Data CompanyCustomer Care Agent-Cell C KZN
Consultant requested: 2 payments and I sent it.
Thank You
POP has been sent for allocation
Kind Regards Nosipho MkhulisiMerchants - A Dimension Data CompanyCustomer Care Agent-Cell C KZN
Consultant requested: 2 payments and I sent it.
AM
Anita M's update24 Nov 2021, 14:55
Reviewer Update
Nonyameka Mkhulisi | Tue, Nov 23, 1:58 PM (1 day ago) | |
Thank You
POP has been sent for allocation
Kind Regards Nosipho MkhulisiMerchants - A Dimension Data CompanyCustomer Care Agent-Cell C KZN
Consultant requested: 2 payments and I sent it.
Thank You
POP has been sent for allocation
Kind Regards Nosipho MkhulisiMerchants - A Dimension Data CompanyCustomer Care Agent-Cell C KZN
Consultant requested: 2 payments and I sent it.
Cell C's replyOfficial
24 Nov 2021, 15:04Please forward the email to ***.
^MP
^MP
Best regards,
Cell C's reply24 Nov 2021, 15:04
Official
Please forward the email to ***.
^MP
^MP
Best regards,
AM
Anita M's updateReviewer Update
24 Nov 2021, 18:39 Anita White <***> | 4:38 PM (2 hours ago) | |
to Proof, sm
I have sent almost all my documents. This is crazy. You not communicating between staff and your accounts department. I paid every month. My Cell has been suspended for months now because you guys are not doing a good job. You guys lack communication. I have emailed, email after the other to different consultants. One actually said to me I did not pay in January, when I sent it POP she did not reply.You tell me what to do now and what is my next step.
Warm Regards,
Anita White
***
to Proof, sm
I have sent almost all my documents. This is crazy. You not communicating between staff and your accounts department. I paid every month. My Cell has been suspended for months now because you guys are not doing a good job. You guys lack communication. I have emailed, email after the other to different consultants. One actually said to me I did not pay in January, when I sent it POP she did not reply.You tell me what to do now and what is my next step.
Warm Regards,
Anita White
***
AM
Anita M's update24 Nov 2021, 18:39
Reviewer Update
Anita White <***> | 4:38 PM (2 hours ago) | |
to Proof, sm
I have sent almost all my documents. This is crazy. You not communicating between staff and your accounts department. I paid every month. My Cell has been suspended for months now because you guys are not doing a good job. You guys lack communication. I have emailed, email after the other to different consultants. One actually said to me I did not pay in January, when I sent it POP she did not reply.You tell me what to do now and what is my next step.
Warm Regards,
Anita White
***
to Proof, sm
I have sent almost all my documents. This is crazy. You not communicating between staff and your accounts department. I paid every month. My Cell has been suspended for months now because you guys are not doing a good job. You guys lack communication. I have emailed, email after the other to different consultants. One actually said to me I did not pay in January, when I sent it POP she did not reply.You tell me what to do now and what is my next step.
Warm Regards,
Anita White
***
AM
Anita M's updateReviewer Update
24 Nov 2021, 18:49 Just like I said you asking for same proof of payments, one consultant said I did not pay for January when I sent proof she did not respond, you guys lack communication between your Consultants and your accounts department. I have sent proof every month thus far. Your support SUCKS!
AM
Anita M's update24 Nov 2021, 18:49
Reviewer Update
Just like I said you asking for same proof of payments, one consultant said I did not pay for January when I sent proof she did not respond, you guys lack communication between your Consultants and your accounts department. I have sent proof every month thus far. Your support SUCKS!
Cell C's replyOfficial
24 Nov 2021, 21:08We have submitted your proof of payment for allocation.
^NH
^NH
Best regards,
Cell C's reply24 Nov 2021, 21:08
Official
We have submitted your proof of payment for allocation.
^NH
^NH
Best regards,
AM
Anita M's updateReviewer Update
25 Nov 2021, 13:58Hi. I have not heard back from Cell C, its almost 14:00pm and no communication
AM
Anita M's update25 Nov 2021, 13:58
Reviewer Update
Hi. I have not heard back from Cell C, its almost 14:00pm and no communication
Cell C's replyOfficial
26 Nov 2021, 11:41Hi Anita
Thank you for contacting Cell C.
Our team will make contact with you as soon as possible.
Regards
^MP
Thank you for contacting Cell C.
Our team will make contact with you as soon as possible.
Regards
^MP
Best regards,
Cell C's reply26 Nov 2021, 11:41
Official
Hi Anita
Thank you for contacting Cell C.
Our team will make contact with you as soon as possible.
Regards
^MP
Thank you for contacting Cell C.
Our team will make contact with you as soon as possible.
Regards
^MP
Best regards,