ML
Marc L
1 reviews | Active since Jan 2016
02 Nov 2020, 17:55
Cell C support does not know the meaning of support
So I have not had internet connectivity since two nights ago. I phoned them and got told that their systems are down (of course) and someone would get back to me. Close to 48 hours later and zero response. Phoning their call center now an exercise in futility- after holding for 20 minutes I just gave up.
Sadly I had to give them one star, they deserve less. Clearly the meaning of support is lost on cell c
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Replies (3)
Cell C's replyOfficial
02 Nov 2020, 18:23Hi Marc
Thank you for reaching out to us.
We have referred your query to our Support team for assistance. The team will investigate and contact you for assistance.
^MM
Thank you for reaching out to us.
We have referred your query to our Support team for assistance. The team will investigate and contact you for assistance.
^MM
Cell C's reply02 Nov 2020, 18:23
Official
Hi Marc
Thank you for reaching out to us.
We have referred your query to our Support team for assistance. The team will investigate and contact you for assistance.
^MM
Thank you for reaching out to us.
We have referred your query to our Support team for assistance. The team will investigate and contact you for assistance.
^MM
ML
Marc L's updateReviewer Update
02 Nov 2020, 18:25What, like they should have responded 48 hours ago? How long before they respond since in my experience your support team responding is a mythical being
ML
Marc L's update02 Nov 2020, 18:25
Reviewer Update
What, like they should have responded 48 hours ago? How long before they respond since in my experience your support team responding is a mythical being
ML
Marc L's updateReviewer Update
04 Nov 2020, 15:51So it took 36 hours for support from here to contact me- and I. The meantime I had actually gotten cell c support to log my ticket... And supposedly a team was meant to arrive today at 12:30... of course no team arrived and when I was contacted by support from here they promised to sort it out, that the team
Would be here today, that they would contact me to let me know what is happening... So it is now15;50, no team, no contact and the number I used to contact the support person I spoke to previously now is unavailable... from bad to worse
Would be here today, that they would contact me to let me know what is happening... So it is now15;50, no team, no contact and the number I used to contact the support person I spoke to previously now is unavailable... from bad to worse
ML
Marc L's update04 Nov 2020, 15:51
Reviewer Update
So it took 36 hours for support from here to contact me- and I. The meantime I had actually gotten cell c support to log my ticket... And supposedly a team was meant to arrive today at 12:30... of course no team arrived and when I was contacted by support from here they promised to sort it out, that the team
Would be here today, that they would contact me to let me know what is happening... So it is now15;50, no team, no contact and the number I used to contact the support person I spoke to previously now is unavailable... from bad to worse
Would be here today, that they would contact me to let me know what is happening... So it is now15;50, no team, no contact and the number I used to contact the support person I spoke to previously now is unavailable... from bad to worse