Cell C support dissapointing

M Cell C contract number is ***, want to keep this no as prepaid please
The new number is ***
Case no is ***
Please this is urgent, as i am going on a business trip and need this to be sorted this morning

Hi, i am still waiting on a response, i am going to mosque between 1-2 pm, please do not call be then. I must have this sorted out today please.

still waiting guys, whats going on

They called me just before going home, and i missed the call, I called customer care and the guys doing the migration has gone home.You guys are really very bad at servicing customers. the lady that help me last would not even allow me to rate the call...she just put down the phone. I am definitely writing a letter to the Cell C Board and complaining.

can you guys get the people ar contracts dealing with migrations to call me now please. I am available now!!!

someone just called me and put down the phone again

Got call from lady moments ago she said my number *** is not RICA'ed. I cannot understand why this is now the issue. When I ported my number over, this is the messages i received from CellC..

on the Fri, 28 Jul at 19:55
Congratulations, your number *** has successfully been changed to Cell C. Please recharge to activate your account. If you did not request this, please contact *** urgently to investigate. Cell C


Wed, 02 Aug at 09:22
Dear Customer, Your number has been successfully linked with *** .The linked number will now have access to your account information and allow them to transact and view account details.
If you have not requested to link your number on your Cell C Mobile App, please call *** immediately. Thank you. Cell C.


please sort this out ASAP.

Just came from Cell C at Parow Mall in CPT. The number *** has been Rica'ed, so I dont know why the last agent told me it is not and therefore they could not do the migration from *** to ***.
A new case was opened to do this now. This is the 4th such case to do a simple migration. The new case number ***. Can I please have someone in management call me to address this issue as it is really frustrating.

Its been a month and i am still running around. Please cancel my account. I am not happy with the service i got for a new customer. I cannot believe the incompetence of your support team. I want my contract canceled with immediate effect and don't want any charges payable there after as i did not take any device from Cell C. If i am charged i will make sure that this this dis-service get to the public domain via social media bigtime. Please don't tell me to cancel via you *********** support staff. This serves as a cancellation of my contract or your can send me a form that i will send via my email.

I received a call from a very arrogant lady yesterday, talking down at me as if i am the cause of all of this. Furthermore, You cannot close my account and expect me to pay for the contract, where you cannot even adhere to simple of request. The incompetence of you team led this incident 4 weeks down the line. 

1. with the original call the individual forgot to add the number that the contract should be linked to. This i was only told a week later.
2. after several days of logging the call, i was told that they are still busy, even though more than to days have expired.

3. Three to four more calls were logged over the next 3 weeks, which they kept closing it if they cannot get hold of me. You cannot close a call if the customer is not satisfied.

4. the 2nd last call the lady told me that my *** number is not Rika'ed. I immediately went to Parow center Cell C shop and the lady there confirmed that it was Rika'ed in my name. Yet when i called back to confirm, I was told to go back Cell C and Rika again. I dont know if your systems talk to each other???

6. The last call ....I cannot believe a support person reacting like that, "i told you to this and I told you to do that". She need to be sent back to school on speaking to customers.

7. you guys keep on apologizing but nothing gets done. I really feel that the best option is for me to part ways with Cell C. I want my contract cancelled. I do not want to pay the contract fee of about 4K for bad service. I do not have a device with you either. Failing this, I will understand that you have no intention of helping me. 

I am really considering taking this matter to CPA and ICASA.

Please, I do not want the last agent to call me again.