Cell C, support @fibre

Cell c sales person Sibusiso came to the complex to promote fibre installation in May. He told me that fibre and installation will be provided and everything will be done in 2 days. The next day Vumatel installed fibre however failed to provide signal. I then called Sibusiso and explained to him of which he said he will come check it out.2weeks passed with no signal and no router and when I call them they gave me run around. I then requested to cancel their services but they told me about 1 month notice and a clawback of 3900. I then requested copy of my contract of which I highlighted that the contract stated I will only be liable to pay if the services provided were suitable and I will be happy. I never got a response from that email I sent to Nadia and support@fibre. Cell c continued to debit me for their data usage while Sibusiso and customer care team knows they was not signal and I couldn't even connect to the router. The fibre team left installation half done and never returned. The above was the email I sent to them to make them understand why I cancelled and refuse to pay.

Now the question is was those services provided to me?

Answer : No The details of the contract stated fibre and cell C will provide the installation and wifi connection. Was that done? Answer No.

I signed the contract on the 18th of May. 3 weeks passed that services that were promised to be provided to me were not. Then I requested cancellation on the 8th of June.

Now my question to you, did you act as what you stipulated in the contract?

Do you understand why I cancelled?

It was never written in the contract I will have to wait for more that 3weeks and be the one calling your agents everyday.

Teach your agents on service delivery the same way your contracts promises to provide suitable services.

What is exactly I'm I requested to pay for then?