NS
Nosipho S

1 reviews | Active since Apr 2015

21 Apr 2015, 14:49

Cell C sucks - I am porting my number

My contract phone was was not turning on, I took it in to be checked. My first visit at the Cell C Cavendish store was met with slow service and bad customer relations. I came in the store and no one gave me attention, until 5 minutes into the store I spoke to somone, who did not even bother to ask me whether I was a contract customer, but instead said they will call the nokia girl who did not manage to fix it and suggested I take it in by myself to Nokia care.<br> I was the one who said to them I was a contract customer and Cell C was responsible to take my phone and have it checked. This took another 30 minutes for a Cell C representative to give me attention while there were representative free and available to assist.<br> <br> Today, I go to the same store to collect my phone and when the representative who was helping me eventually came out with my phone, he tells me that it is Beyond Repairs, worse thing is - It comes back with a cracked face and the only alternative he gives me is that he will call the cell C repair center to check who was working on my phone.<br> <br> Now, I am left without a phone a contract to pay and I don't know what to do!!!

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Replies (1)
Cell C
Cell C's reply21 Apr 2015, 15:02
Official
Hello ***,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN