CELL C SUCKS!

I have a Cell C fibre line which was cut on Sunday evening. I queried the case only to be told my account in arrears. You can't call so you have to email. I reviewed my account as I was explicit in previous requests to debit my account. This proves be a challenge for Cell C as they are of the opinion I pay upfront. To add before they cut your line why don't you call or email the customer??????!!!!! I run my own business and its Wednesday today - 3 days no fibre. I have paid the arrear amount yesterday morning I have still not been reconnected? Why???? I have sent proof of payment. I have sent follow up emails. NO REPLY!!!!!! I have had to buy data in order to work R400 extra plus the R1198 to have line opened. WE ARE IN LOCKDOWN we are all concerned about making a living. EXCEPT CELL C THEY SEEM TO NOT CARE. I CAN ASSURE YOU I WILL BE MOVING MY TO A DIFFERENT SERVICE PROVIDER ONCE LOCKDOWN HAS BEEN LIFTED. TO ADD I HAVE TAKEN THE COMPLIANT ON TWITTER. AND STILL THE PROBLEM CAN'T BE SOLVED.