CP
Camy P

1 reviews | Active since Apr 2021

23 Apr 2021, 15:45

Cell C sucks!!

I have been a customer of Cell C since 2006.

In January 2021, Cell C decided to 'work' on their roaming tool and since then, I have had no connectivity. I have called Cell C several times to complain, all the while paying my contract. I have spoken to 3 different technicians and we have gone through my phone settings, to no avail. Eventually, the issue was 'escalated' and 'somebody' would call me back in 48hrs. This never happened. 48 hrs came and went 3 times over and nobody called or sent me an email.

Today I called again: 1st call - I explained my issue again, 5th or 6th time, and the lady said she would transfer me to a technician and then the phone went dead. I waited a few minutes hoping they would call back, nothing. So, I called back.

2nd call - I explained my issue again, a bit annoyed. The lady asked me to hold...... for 18 minutes and then the phone went dead.

My phone has been on roaming since 21 January 2021. In the meantime, I wait for wi-fi to be able to use my services.

I really want to cancel my contract. I can do better things with the money I am paying to Cell C (for nothing) or even move to another service provider!!

0
Replies (1)
Cell C
Cell C's reply23 Apr 2021, 16:06
Official
Hi Camy 

Thank you for contacting Cell C. 

Please provide refer to your private responses for our request for information. 

Regards
^MP