1 reviews | Active since Oct 2016

10 Oct 2016, 11:16

Cell C sucks

<p>I am very disgusted with the service from Cell C. Everytime I get a hanset from them I end up needing to send the phone for repairs...I got a Huawei P8 lite on my upgrade and after 4 months the wifi packed up...they said that they need to send the phone for repairs to get the motherboard replaced, I booked it in on the 23rd of September 2016 and when I phoned today 10/10/16 to follow up Cell c said that they have not even booked the phone in yet cause they were having propblems with their system on the day that I booked it in :(. This is the second issue that I have had with them...they eneded up giving me a brand new phone 2 years ago due to their incompetence...will definately be moving networks after this contract expires...wake up Cell C</p>

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Replies (2)
Cell C
Cell C's reply10 Oct 2016, 11:40
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply11 Oct 2016, 10:51
Official

Nelly confirmed that she has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN

Best regards,