Cell C sucks

I have had several Cell C contracts for many, many years - not only for me but also for family members. I have been very disappointed with their Customer Service so will no longer be recommending them as a cell phone provider. Our Cell C at Eastgate is awesome and brilliant - always. However, due to my new contract no longer including sms bundle, I had to take out an additional sms bundle type contract that has been added automatically to my data etc every month since August 2023. Last week, I received a sms stating I had less than 80 sms left on my bundle. Suddenly, on Friday the 31st May 2024, I am unable to send sms at all. Giving me an error Cell C 041. I call customer service at Cell C, and the rude, impolite woman Malepa, tells me I do not have any sms - as in never took out a contract with sms. Eventually, I am so annoyed with this rude person, telling me basically how stupid I am, that I ask for her supervisor. He , Thomsana also proceeds to tell me that I never had sms available, because my contract doesn't have them. They do not listen and do not help at all. Extremely frustrating. Since it's the last day of May, there's nothing i can do. And of course, the case will be escalated and I will get feedback in 48 hours. How's that any help!!! Their people need training in customer service, manners and being polite.