Cell C sucks

Honestly where do i start.

So my husband has been with Cell C for many years and has always spoken highly of them, but after the latest incident he is fed up and is considering moving over to Vodacom where i currently have problem free services!

So he is due for a upgrade and did the upgrade telephonically because there was no branches open because of lockdown. The upgrade was done with assistance from a agent in the call centre on the 30th of April 2020. When asked if they have a certain colour available the agent advised him that he should buy a cover in that colour then the phone will be the colour of his choice, ****y I think as this is a client you are speaking to. My husband was promised that his cell phone will be delivered at home the following week.

When following up on Tuesday the 5th of May 2020 he was then told that unfortunately Cell C's dispatching side is closed during lock down and no one is working. So how could the one agent say the one thing and the other agent says another thing, where is the communication.

So we ended up at a cell c store where a call centre agent adivised that we can go in store and reverse the upgrade and a consultant will assist us in store and we will receive the phone straight away. Well guess what......another miss communication because the in store consultants are unable to reverse the application. The poor consultant in store tried to assist us to the best of her abilities and we spent 2 hours in the store back and forth with the promise of the reversal happening, well guess what it never happened.

Well here we are on Friday and finally the phone was scheduled to be delivered, the courier arrived at my door with the phone. Guess what, because Cell C was not doing their job after my husband advised that i will be signing on behalf of him because he is working i was unable to sign and off went the courier guy.

I am fed up honestly because now it is a he said she said between the courier services and Cell C.

I am unable to continue doing my work because my husband is currently using my phone and i am left without one. This **** service is not just affecting one person, either Cell C needs to train their staff on the procedures to follow so everyone is on the same page or keep on running the circus they are currently running and lose a lot of clients.