Hellopeter
Share Your Experience
GG
Grant G

1 reviews | Active since Oct 2018

02 Oct 2018, 09:30

CELL C SUCKS

OH MY WORD. I have been with Cll C for quite some time, and it works fine until you have a problem. I upgraded two contracts effective 01st September, all went very smoothly. Then the bill arrived, with a complete overcharge. I immediately called into the "call center", and stated that they needed to sort the bill out and they may not, in no uncertain terms, deduct the incorrect amount. It was "escalated" but, surprise" the incorrect amount was "******" from my bank account. Another 3 calls to the "call center" demanding an immediate refund, only to have it escalated. Received a call from a supervisor Busi, who promised to see what she could do to assist in getting my money back, and promising to call me back by close of business. I wish I could say I was surprised to NOT receive a call back, but I truly wasn't.

Cell C, right now you have ****** from me, you have absolutely *********** staff who do not keep their word and dealing with you is straight out of a horror movie.

Lets see if you respond to this, as getting past the gate keeping "call center" is not happening.Who is your customer??? or is it the other way around. Truly a typical customer service experience in this wonderful modern world.

0
Replies (9)
Cell C
Cell C's reply02 Oct 2018, 09:42
Official

Good morning Grant

We acknowledge the above report and do apologize for the poor service you have experienced.

Do not despair, as you have come through to the correct channel for assistance and resolution.

One of our consultants will contact you.

Regards

Cell C | PN

Best regards,

GG
Grant G's update02 Oct 2018, 10:09
Reviewer Update
Thank you for the acknowledgment. When will this happen? I merely ask as I was promised a call yesterday that I am still awaiting!!!
Cell C
Cell C's reply02 Oct 2018, 10:46
Official

You will be contacted today.

Regards

Cell C | PN

Best regards,

GG
Grant G's update06 Oct 2018, 08:09
Reviewer Update
Its taken 4 days to receive half of what Cell C owes me. Amazing. So when do I get the other half???? This after being promised the monetary return in full.
Cell C
Cell C's reply08 Oct 2018, 08:00
Official

A follow up request has been sent to Palesa. Feedback will be provided as soon as possible.

Regards

Cell C | DA

Best regards,

GG
Grant G's update09 Oct 2018, 08:02
Reviewer Update
One and a half weeks after acknowledging your mistake and undertaking to pay back the money you "stole" from me, and I have been paid half. The bad service and incompetence is just growing. You got "your" money right on time, but I must wait and follow up and talk to ridiculous call center agents. Yesterday get told its been escalated again and NOTHING. Seriously thinking of changing now. It is pathetic.
Cell C
Cell C's reply09 Oct 2018, 13:26
Official

Lungile confirmed that she is attending to your query. Feedback will be provided as soon as possible.

Regards

Cell C | DA

Best regards,

Cell C
Cell C's reply10 Oct 2018, 08:57
Official

Lungile advised that the matter is now resolved and the refund is prepared. Please note that a refund takes 3 - 7 working days to reflect in your account.

Regards

Cell C | DA

Best regards,

GG
Grant G's update10 Oct 2018, 09:06
Reviewer Update
Lungile did indeed call me and advise that the outstanding refund will take 3 to 7 days. This does not resolve the issue yet. I want the refund today. Again, I must wait and you consider it resolved. Not good enough Cell C. This is well over a month since I stated on the 06th Sept that Cell C may NOT take the incorrect amount from my account. Due to your incompetence this frustration has arisen. Definitely not resolved.