Cell C SUCKS!!!!!

Unfortunately I cant put zero stars...

Bunch of the most *********** people I had to deal with in my life!!! For the last month, I spend more than 3 hours with the "Customer Care" trying to sort out my account. Keep getting messages to make arrangements for "arrear account", call the to check the payments and confirm that I am up to date. 2 days later line gets suspended. Call again, "sorry for the inconvenience, system error". 2 days later, same ****. My debit order date, as confirmed every call with security check is the 6th, but they deduct whenever they feel like it, sometimes the 25th, 3rd, 5th, whenever they feel like it. They even put a separate dt order through of R70 for "failed dt order fees". On the 12th of August, I got a call from Zandile (which I thought was helpful), explaining the whole situation, together we confirmed all payments, and she confirmed that everything is up to date, and my next payment is due 6th of September, even gave me a reference nr.

Still that wasn't the end. As the saying goes "same **** different day". Still got threats to pay pay my arrears.

Went to comment on their Facebook about bad service, all of a sudden I get a call back. Been busy with Lerato since the 7th. Bank statements as well as summary confirming debit order and eft payments was sent to her. Yesterday morning I received a call, stating that everything was checked, they only received 1 payment of R2800 in March, and that is why I am in arrears by R1400. So I confirmed that 1 payment is in arrears, but then asked her what about the other dt order on the 25th of March which was not noted/linked??? Said she will double check, bank statements sent again.

This morning got a call back from Lerato again, confirming that the payment of the 25th was added and that my account is up to date, next dt order 6th of October of R1400. SHE CONFIRMED!!!! Asking her to sent me an email confirming that, she said that she will do it.

Guess what.... NO EMAIL!!! Instead another call. They made a mistake and because my dt order is the 6th, they will deduct R2800 on the 6th to get it up to date. Eventually I lost again....

Also spoken to 2 local "area managers". Sent all my docs, "C" made an excel spreadsheet will all invoices and payments since March. Feedback from him "arrears one month", but also "missed" a payment, explained to him that there is one missing on his spreadsheet, so I should the be up to date. Next email "found that one, but now there is another missing again". "L" said she will sort it as well if Lerato is not getting back. Spoke to her this morning and said that I am on my way. Called her 3 times and 3 whatsapps to confirm at which branch she is, 2 hours later still no reply.

So in the meantime, my credit score is "bad" and i cant upgrade (both my account have been due for upgrade since last year). When it's their fault and incompetency.

I HAD ENOUGH OF *********** STAFF AT CELL C!!!! In 1 call, the operator says I'm in arrears, transfers me to a "supervisor" which says I am up to date. Same number, but I guess, different systems or operators???? I have 8 reference numbers for August alone!!!!