Cell C Sucks

<p>Cell C is not as accomodating as they advertise to be. I did an upgrade on 30 December 2016 with Cell C Direct for a certain pnone. A phone was delivered on the 5th January 2017, but it was the incorrect phone. I have been calling everyday since then for them to collect the incorrect phone. I was told that they cannot send out the correct phone yet due to the fact that they have to first get the incorrect phone back (an error which the agent made). Every day i get promised by a different agent that it will be collected and corrected. I am still waiting for a supervisor or mananger to contact (as requested from day 1) regarding my query, and alson NO luck. Well, on Thursday the 12th January they finally collected the incorrect phone. I was told on Friday 13th January that i have to wait for the repairs and returns department to receive and access the phone (still sealed in oroginal packaging). I called on Monday 16th January but still no luck and that i have to call by Wednesday. I called today and was told that the sealed phone has been accessed, but now the upgrade has to be reversed and that takes another 72hrs and only then can my correct phone be dispatched. I have given Cell C the benefit of the doubt before with **** customer service, but this has made me lose faith in Cell C as a top service provider. This whole ordeal has made me want to change to a different service provider.</p>