SG
Sasha G
1 reviews | Active since Dec 2016
07 Dec 2016, 14:50
Cell c sucks
<p>I have been given the run around for 7 days. I stopped my card as it has been misplace they gave me a ref 8426. I went to the Gateway cellc store and they said mt matter is been resolved on the 3.12.16. I spoke to Candice and she was of no help.</p> <p>I called the call centre and spoke to Nokubonga Hlokoza and Palela Madesi and Magari who have given me no feed back and no one knows what is the correct process for the money to be transfer back into my card. Its been now 7 days and no one has give me any feedback and my card has no money in it.</p>
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Replies (5)
Cell C's replyOfficial
07 Dec 2016, 15:16Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply07 Dec 2016, 15:16
Official
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
08 Dec 2016, 10:20As per feedback, you have been contacted and assisted with this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply08 Dec 2016, 10:20
Official
As per feedback, you have been contacted and assisted with this matter.
Regards
Cell C | PN
Best regards,
SG
Sasha G's updateReviewer Update
09 Dec 2016, 08:48Good morning
I was contact but the matter has still no been resolved. Please contact me asap on ***. I am very angry as i was promised that the money will be in yesturday 08.12.16.
SG
Sasha G's update09 Dec 2016, 08:48
Reviewer Update
Good morning
I was contact but the matter has still no been resolved. Please contact me asap on ***. I am very angry as i was promised that the money will be in yesturday 08.12.16.
Cell C's replyOfficial
09 Dec 2016, 14:59
Thank you for posting to us.
A follow up request has been sent and feedback will be provided. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply09 Dec 2016, 14:59
Official
Thank you for posting to us.
A follow up request has been sent and feedback will be provided. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
09 Dec 2016, 15:20Hi Sasha
Your card was loaded yesterday and the money is reflecting. Use this link to check your balance https://www.whatsonmycard.com and follow the instructions.
Regards
Cell C | PN
Best regards,
Cell C's reply09 Dec 2016, 15:20
Official
Hi Sasha
Your card was loaded yesterday and the money is reflecting. Use this link to check your balance https://www.whatsonmycard.com and follow the instructions.
Regards
Cell C | PN
Best regards,