SG
Suné Gauché
1 reviews | Active since Dec 2019
12 Apr 2021, 08:56
Cell C sucks
Cellc has cancelled my contract out of their own with no notice, I have been trying to get hold of them since beginning March with no success as customer care cannot help I need to call handovers and no one wants to assist me. I have sent numerous emails and no one is getting back to me. I then received a ridiculous statement of R17000 odd that I refuse to pay until I have spoken to someone who can explain what is going on. I also believe that if the contract has been cancelled they cannot bill me the full amount as I have no access to use the data and minutes. This is the worst service I have ever experienced from a company. Also customer care said the will phone me. How can they phone me if they have cancelled my contract when phoning my number it says this number does not exist?? Why should I client have to struggle for more than a month to try and get answers!!!
Helpful (0)
Replies (9)0
Replies (9)SG
Suné Gauché's updateReviewer Update
12 Apr 2021, 09:15How will they contact me? Via e-mail? Facebook? Whatsapp!!!
SG
Suné Gauché's update12 Apr 2021, 09:15
Reviewer Update
How will they contact me? Via e-mail? Facebook? Whatsapp!!!
Cell C's replyOfficial
12 Apr 2021, 13:21The consultant who will contact you will reach you on the contact number you have provided under your details.
^PN
^PN
Cell C's reply12 Apr 2021, 13:21
Official
The consultant who will contact you will reach you on the contact number you have provided under your details.
^PN
^PN
SG
Suné Gauché's updateReviewer Update
12 Apr 2021, 13:25Good day please note I will only be available on WhatsApp on that number as you have suspended and cancelled my contract. As mentioned above no one can get hold of me on that number. So either WhatsApp or email ***
SG
Suné Gauché's update12 Apr 2021, 13:25
Reviewer Update
Good day please note I will only be available on WhatsApp on that number as you have suspended and cancelled my contract. As mentioned above no one can get hold of me on that number. So either WhatsApp or email ***
Cell C's replyOfficial
12 Apr 2021, 14:01Noted, you can provide the other number when you receive the email.
^PN
^PN
Cell C's reply12 Apr 2021, 14:01
Official
Noted, you can provide the other number when you receive the email.
^PN
^PN
SG
Suné Gauché's updateReviewer Update
16 Apr 2021, 15:02I do not have a contact number as you have suspended my service. Which I have mentioned numerous times! My *** number is still available on WhatsApp, could someone send me a WhatsApp? Or even an email to ***
SG
Suné Gauché's update16 Apr 2021, 15:02
Reviewer Update
I do not have a contact number as you have suspended my service. Which I have mentioned numerous times! My *** number is still available on WhatsApp, could someone send me a WhatsApp? Or even an email to ***
SG
Suné Gauché's updateReviewer Update
16 Apr 2021, 19:11My nearest cellc is 140km away, how can you not email? Statements get email. Cellc put my service off and after trying to get hold of you repeatedly I am now told you can’t assist me via email after cellc suspended my service. If this is cellc’s response then I am not willing to pay a cent towards this account until someone puts in some effort as I have about 20 emails sent to you and how many phone calls made an still I could not get any assistance! This is ridiculous
SG
Suné Gauché's update16 Apr 2021, 19:11
Reviewer Update
My nearest cellc is 140km away, how can you not email? Statements get email. Cellc put my service off and after trying to get hold of you repeatedly I am now told you can’t assist me via email after cellc suspended my service. If this is cellc’s response then I am not willing to pay a cent towards this account until someone puts in some effort as I have about 20 emails sent to you and how many phone calls made an still I could not get any assistance! This is ridiculous
SG
Suné Gauché's updateReviewer Update
16 Apr 2021, 21:22Surely that can be done via email aswell that is a ridiculous excuse!
SG
Suné Gauché's update16 Apr 2021, 21:22
Reviewer Update
Surely that can be done via email aswell that is a ridiculous excuse!
Cell C's replyOfficial
17 Apr 2021, 12:12A security check can only be done telephonically.
^MM
^MM
Cell C's reply17 Apr 2021, 12:12
Official
A security check can only be done telephonically.
^MM
^MM
SG
Suné Gauché's updateReviewer Update
17 Apr 2021, 12:35Well then I am not sure how this issue will be resolved , and without it being resolved and explained I will not pay the ridiculous amount due on my statement
SG
Suné Gauché's update17 Apr 2021, 12:35
Reviewer Update
Well then I am not sure how this issue will be resolved , and without it being resolved and explained I will not pay the ridiculous amount due on my statement