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marlyn M

1 reviews | Active since Jun 2013

08 Apr 2021, 10:37

Cell C suck

They dont deserve that one star my updgrade date 6 April 2021. Tried to upgrade in store was told im declined. Phoned cell c today first spoke to customer care was transferred to upgrades that asshole who awnsered is telling me due to my debit orders not going off mind you im paying via eft before my debit date and me in arrears of R2 im declined i wanted to explain there is a problem at my bank with my debit orders going of and not going off he did not want to listen. I asked for cancellation dep he said he will put me through instead the call was ended. I phoned again. Cell C no wonder you are going bankrupt and using others cellphone towers. Cell C is in deep financial trouble. It is unable to pay its debt and its total liabilities are three times higher than its total assets. With Cell C's liabilities and debts exceeding its assets and its inability to meet its debt obligations on time, the company is insolvent.01 Nov 2020 I will be cancelling my contract. You suck. I pay vodacom 900 every month and you cry over a R2 that i just ****in paid to you and debit orders not going off although you are paid in full via eft before your debit order date. Shame on you I will not recommend you to anyone!!!

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Replies (2)
Cell C
Cell C's reply08 Apr 2021, 14:16
Official
Good day Marlyn

Thank you for letting us know about this.

We are regretful to hear of your unpleasant customer experience.

 We are looking into this issue and hope to resolve it promptly and accurately.

Do expect our call. 

^YM 
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marlyn M's update20 Apr 2021, 11:47
Reviewer Update
Thank you Theodorah from cell c for listening and trying to assist. So sad the company you work for are not client friendly understanding to a customer eventhough getting paid every month even through covid. I will not be renewing my contract with cell c will be going to vodacom where i had no problems even though experiencing the same difficulty with their debit orders. Such a shame cell c dont look after their paying customers just because of a debit order. I will not recommend cell c to anyone.
Again Theodorah thank you for trying to assist.