Cell C SUCK$

I signed up for Cell C's C Fibre contract for R749pm for a 10x10mbps uncapped and unlimited package on March the 2nd were they required me to pay the installment first before I can be activated. The amount was deducted immediately.

I then had some agent from Metrofibre deliver a little black box then a few days later RAM couriers delivered the router and sim card. Then i called the call center to activate and i was told i needed to get a username and password. After all that, i was up and running on March the 8th.

Everything was fine until Sunday the 11th. I could not access the internet. I called their call centre and after waiting for more than 20 minutes i eventuall spoke to a consultant who told me there was no one available on Sunday and i would be assisted on monday. No one called so i called again and i was told my query would be escalated. On Tuesday still no contact and i call again, im told Metrofibre has to come and investigate. I wait and get no feedback and everytime i have to be the one to follow up. After i ask what the TAT is 3-5 working days i freak out as this is unacceptable considering i had been out of service since Sunday.

I call again on Thursday demanding to speak to a manager where an agent then decides to send one of their own tech guys to resolve the matter and it worked. Saturday the 17th the problem resurfaces and I'm back at their stupid call center waiting for over 30 minutes to speak to an agent.

And yet again, no one available and promises to escalate.

It's Monday the 19th and still nothing works and every time I request to speak to a manager their agent makes yet another empty promise.

I regret signing up with them and I'm appalled at the service they offer their customers.