1 reviews | Active since Dec 2018
Cell C SUCK!!!
What terrible service from both the Hillcrest and Pinetown branches, I called in after picking up the most recent catalogue earlier this week and after dealing with the Hillcrest branch since the closest branch in Waterfall is now closed, they no longer have the phone I want from their catalogue and I was told to phone other branches as the phone "May have been discontinued". Please explain to my how the Samsung Galaxy S20 FE has been discontinued????? It is the newer generation cellphone, but nevertheless no one has stock and in order for them to get stock they will need to place an order which takes 5 to 7 working days yet this phone is in their MOST RECENT CATALOGUE from 1 June to 12 July!!!!
Please explain to my how these branches cannot have phones when the catalogue has just come out and today is only the 4th of June.
I then want to complain so both the Hillcrest and Pinetown branches (who both don't have this phone in stock) give my 084153 to call, which I do and have to go through this whole bull**** teleprompt service before talking to an actual person who then tells me to email my complaint through. How do both of these branches NOT KNOW the process for complaints, how can both of them give me a number to call and then I get told to email my complaint.
I am so disappointed and I will NEVER recommend anyone joining up with Cell C. I am now not surprised that the Waterfall branch ended up closing because the service you receive is shocking and they will never have the phone you want in stock.
I spoke to someone at the Hillcrest branch at MTN and they have the phone I want with a better contract deal.... Not a surprise that I will be canceling my contract with Cell C and moving over to MTN, which I am sure a lot of people have already done.
We would like to sincerely apologise for the inconvenience.
We will send you a list of all stores with the device in stock shortly.
^MM
We would like to sincerely apologise for the inconvenience.
We will send you a list of all stores with the device in stock shortly.
^MM
I have yet to receive the list of stores that have the Samsung S20 FE in stock which just goes to show how slack the service is.
I also wanted to know why the Samsung S21 only starts on a Pinnacle 3gig deal? I have been happy on the 2gig deal and I never seem to use up any of my minutes, messaging or data by the end of the month, I find it odd why you would not offer this phone on a 2gig deal as well.
Also, I called your Pinetown and Hillcrest branches today and they seem to have a lack of phones, can you please let me know why this is?
I have yet to receive the list of stores that have the Samsung S20 FE in stock which just goes to show how slack the service is.
I also wanted to know why the Samsung S21 only starts on a Pinnacle 3gig deal? I have been happy on the 2gig deal and I never seem to use up any of my minutes, messaging or data by the end of the month, I find it odd why you would not offer this phone on a 2gig deal as well.
Also, I called your Pinetown and Hillcrest branches today and they seem to have a lack of phones, can you please let me know why this is?
