Cell c, such a bad company

I have been a contract customer with cell c for close to 3 years now, i have never missed a single payment with them, due to this lockdown for the firat time ever i am asking for a payment holiday, i sent them my lay off letter from my employer, telling them for the next two months i will not get a salary, the letter has company logo plus signatures, they are still asking me for Ters uif money, of which wont be enough to pay my rent or buy food with, but they still want me to pay with that money. As a loyal customer to cell c, i deserve to be treated fairly, the least they can do is give me a payment holiday just like other companies. We are all affected by this pandemic, as we speak i am not even sure if i still have a job. I have a child to feed. Cell c is a terrible company