KS
Kavisha S
1 reviews | Active since May 2022
24 May 2022, 08:20
Cell C... Stupidity on another level
I have been a long standing loyal customer of cell c for over ten years....i have paid my contract every month... From February cell c has been suspending my service... Wen it gets suspended I have to borrow another phone because cell c is so stupid that we cant even contact them wen it is suspended. I repeatedly have to explain to them that I have been doin eft for over four years and they wanna come now n say I'm in arrears for bounced debit orders that do not even match the time frame.. Every two weeks they have been cutting my line n I must go to *********** managers to sort and they still can't sort it.i have sent proof of payments and still they finance department is so useless that they cannot allocate properly .. I cannot wait for my contact to be ended wit them... @cellc.. Plz sort this matter out urgently as I am not willing to sort this every two weeks until September. Cell c service is disgusting and never in my life have I dealt with such stupidity. I'm ashamed to tell anyone the network I use.
Kavisha
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
24 May 2022, 09:09Good morning Kavisha Singh
Thank you for the review.
We have received your billing query.
Please note that your account is appearing to be in arrears. Please forward us your query to *** with your proof of payment for March and April 2022. Please add the subject line as quoted below:
"HP Query: Kavisha Singh - ***"
We will contact you and assist as soon as we receive the email.
^NZ
Thank you for the review.
We have received your billing query.
Please note that your account is appearing to be in arrears. Please forward us your query to *** with your proof of payment for March and April 2022. Please add the subject line as quoted below:
"HP Query: Kavisha Singh - ***"
We will contact you and assist as soon as we receive the email.
^NZ
Best regards,
Cell C's reply24 May 2022, 09:09
Official
Good morning Kavisha Singh
Thank you for the review.
We have received your billing query.
Please note that your account is appearing to be in arrears. Please forward us your query to *** with your proof of payment for March and April 2022. Please add the subject line as quoted below:
"HP Query: Kavisha Singh - ***"
We will contact you and assist as soon as we receive the email.
^NZ
Thank you for the review.
We have received your billing query.
Please note that your account is appearing to be in arrears. Please forward us your query to *** with your proof of payment for March and April 2022. Please add the subject line as quoted below:
"HP Query: Kavisha Singh - ***"
We will contact you and assist as soon as we receive the email.
^NZ
Best regards,
KS
Kavisha S's updateReviewer Update
25 May 2022, 14:26Good day
After receiving a reply,to send through proof of payments yet again.... Still nothing has been done and my line is not suspended again.
Seems like cell c can't be bothered to resolve queries and give customer satisfaction.
Unacceptable... Seems like this needs some legal attention.
After receiving a reply,to send through proof of payments yet again.... Still nothing has been done and my line is not suspended again.
Seems like cell c can't be bothered to resolve queries and give customer satisfaction.
Unacceptable... Seems like this needs some legal attention.
KS
Kavisha S's update25 May 2022, 14:26
Reviewer Update
Good day
After receiving a reply,to send through proof of payments yet again.... Still nothing has been done and my line is not suspended again.
Seems like cell c can't be bothered to resolve queries and give customer satisfaction.
Unacceptable... Seems like this needs some legal attention.
After receiving a reply,to send through proof of payments yet again.... Still nothing has been done and my line is not suspended again.
Seems like cell c can't be bothered to resolve queries and give customer satisfaction.
Unacceptable... Seems like this needs some legal attention.
KS
Kavisha S's updateReviewer Update
25 May 2022, 14:27My service is suspended again
KS
Kavisha S's update25 May 2022, 14:27
Reviewer Update
My service is suspended again
KS
Kavisha S's updateReviewer Update
26 May 2022, 08:40Good morning
Cellc yet again... No care in the world to sort out anything... I got a call yesterday from an agent who could not help. I received the reply on this site to send thru last two months payment which was done. Then the agent could not help and want to still insist its my error.. She promised to send me an email and still nothing has been received, I asked for a manager to call me and still no call.
I have all details of personals I spoke to.
So @cellc...can someone understand that firstly I have been doin efts for years, yourl have failed to update my details.. Secondly yourl have failed to notify me regarding any bounce debit orders within due course which still does not make sense if you look at the history of me being an eft payer. Thirdly my line is still suspended which yourl are robbing me as I have paid my contract and now cellc is *****ing my time to use the service I paid for.You have call records from the time this dispute is happening so why was your staff reconnecting and not sorting the problem out initially, coz some of them understood while some was jus being as if they started the first day. UNPROFESSIONAL.
Write off yourls "so called "ARREARS AS I WILL NOT PAY ANYTHING EXTRA,, connect my line and start fresh. For once try and give some good customer service which yourl fail to comply with.
If this cannot happen please advise accordingly, because I'm a willing to go further legally as this is causing unnecessary stress to my health, is cellc going to compensate me for this???
AWAITING URGENT REPLY...
Cellc yet again... No care in the world to sort out anything... I got a call yesterday from an agent who could not help. I received the reply on this site to send thru last two months payment which was done. Then the agent could not help and want to still insist its my error.. She promised to send me an email and still nothing has been received, I asked for a manager to call me and still no call.
I have all details of personals I spoke to.
So @cellc...can someone understand that firstly I have been doin efts for years, yourl have failed to update my details.. Secondly yourl have failed to notify me regarding any bounce debit orders within due course which still does not make sense if you look at the history of me being an eft payer. Thirdly my line is still suspended which yourl are robbing me as I have paid my contract and now cellc is *****ing my time to use the service I paid for.You have call records from the time this dispute is happening so why was your staff reconnecting and not sorting the problem out initially, coz some of them understood while some was jus being as if they started the first day. UNPROFESSIONAL.
Write off yourls "so called "ARREARS AS I WILL NOT PAY ANYTHING EXTRA,, connect my line and start fresh. For once try and give some good customer service which yourl fail to comply with.
If this cannot happen please advise accordingly, because I'm a willing to go further legally as this is causing unnecessary stress to my health, is cellc going to compensate me for this???
AWAITING URGENT REPLY...
KS
Kavisha S's update26 May 2022, 08:40
Reviewer Update
Good morning
Cellc yet again... No care in the world to sort out anything... I got a call yesterday from an agent who could not help. I received the reply on this site to send thru last two months payment which was done. Then the agent could not help and want to still insist its my error.. She promised to send me an email and still nothing has been received, I asked for a manager to call me and still no call.
I have all details of personals I spoke to.
So @cellc...can someone understand that firstly I have been doin efts for years, yourl have failed to update my details.. Secondly yourl have failed to notify me regarding any bounce debit orders within due course which still does not make sense if you look at the history of me being an eft payer. Thirdly my line is still suspended which yourl are robbing me as I have paid my contract and now cellc is *****ing my time to use the service I paid for.You have call records from the time this dispute is happening so why was your staff reconnecting and not sorting the problem out initially, coz some of them understood while some was jus being as if they started the first day. UNPROFESSIONAL.
Write off yourls "so called "ARREARS AS I WILL NOT PAY ANYTHING EXTRA,, connect my line and start fresh. For once try and give some good customer service which yourl fail to comply with.
If this cannot happen please advise accordingly, because I'm a willing to go further legally as this is causing unnecessary stress to my health, is cellc going to compensate me for this???
AWAITING URGENT REPLY...
Cellc yet again... No care in the world to sort out anything... I got a call yesterday from an agent who could not help. I received the reply on this site to send thru last two months payment which was done. Then the agent could not help and want to still insist its my error.. She promised to send me an email and still nothing has been received, I asked for a manager to call me and still no call.
I have all details of personals I spoke to.
So @cellc...can someone understand that firstly I have been doin efts for years, yourl have failed to update my details.. Secondly yourl have failed to notify me regarding any bounce debit orders within due course which still does not make sense if you look at the history of me being an eft payer. Thirdly my line is still suspended which yourl are robbing me as I have paid my contract and now cellc is *****ing my time to use the service I paid for.You have call records from the time this dispute is happening so why was your staff reconnecting and not sorting the problem out initially, coz some of them understood while some was jus being as if they started the first day. UNPROFESSIONAL.
Write off yourls "so called "ARREARS AS I WILL NOT PAY ANYTHING EXTRA,, connect my line and start fresh. For once try and give some good customer service which yourl fail to comply with.
If this cannot happen please advise accordingly, because I'm a willing to go further legally as this is causing unnecessary stress to my health, is cellc going to compensate me for this???
AWAITING URGENT REPLY...
Cell C's replyOfficial
26 May 2022, 11:17Good day Kavesha
We have received feedback on your query advising that you will be sent your account recon.
Kindly respond to the email if you still have any further queries regarding your billing and we will be in touch for assistance.
Query also escalated to the manager.
^NZ
We have received feedback on your query advising that you will be sent your account recon.
Kindly respond to the email if you still have any further queries regarding your billing and we will be in touch for assistance.
Query also escalated to the manager.
^NZ
Best regards,
Cell C's reply26 May 2022, 11:17
Official
Good day Kavesha
We have received feedback on your query advising that you will be sent your account recon.
Kindly respond to the email if you still have any further queries regarding your billing and we will be in touch for assistance.
Query also escalated to the manager.
^NZ
We have received feedback on your query advising that you will be sent your account recon.
Kindly respond to the email if you still have any further queries regarding your billing and we will be in touch for assistance.
Query also escalated to the manager.
^NZ
Best regards,
KS
Kavisha S's updateReviewer Update
26 May 2022, 13:14I want someone to call me and please make sure it's at a time I can speak.. So don't try calling once and making it seem as if you tried... Try harder if not I am available at five pm.
KS
Kavisha S's update26 May 2022, 13:14
Reviewer Update
I want someone to call me and please make sure it's at a time I can speak.. So don't try calling once and making it seem as if you tried... Try harder if not I am available at five pm.
KS
Kavisha S's updateReviewer Update
30 May 2022, 07:46Still no reply, Line is suspended
Cell c... I paid for a service that you are denying me using it ********ly. Unacceptable!!!! DO SOMETHING
Cell c... I paid for a service that you are denying me using it ********ly. Unacceptable!!!! DO SOMETHING
KS
Kavisha S's update30 May 2022, 07:46
Reviewer Update
Still no reply, Line is suspended
Cell c... I paid for a service that you are denying me using it ********ly. Unacceptable!!!! DO SOMETHING
Cell c... I paid for a service that you are denying me using it ********ly. Unacceptable!!!! DO SOMETHING
KS
Kavisha S's updateReviewer Update
31 May 2022, 08:08Cell c... This is getting really frustrating.. I reply to the emails sent and you guys don't even bother responding. Is there something wrong with yourl. No even decency to call the customer... But want to send emails.. ALL THE CORRESPONDENCE cell c is giving is all mixed up... They don't even know wat they are doin.Customer that has been an eft payer since before 2020 and they want to start charging for bounced debit orders since June 2021.does not make sense, is this how they robbing all the customer. Please guys if anyone is experiencing this come forward or contact me privately as I am building a case against them should my problem not be resolved today ... I will post all their replies here shortly to show the people how confused employees they having working there.
They have no care for their customers
And I must keep replying here to get their attention... Absolutely disgusting.
They have no care for their customers
And I must keep replying here to get their attention... Absolutely disgusting.
KS
Kavisha S's update31 May 2022, 08:08
Reviewer Update
Cell c... This is getting really frustrating.. I reply to the emails sent and you guys don't even bother responding. Is there something wrong with yourl. No even decency to call the customer... But want to send emails.. ALL THE CORRESPONDENCE cell c is giving is all mixed up... They don't even know wat they are doin.Customer that has been an eft payer since before 2020 and they want to start charging for bounced debit orders since June 2021.does not make sense, is this how they robbing all the customer. Please guys if anyone is experiencing this come forward or contact me privately as I am building a case against them should my problem not be resolved today ... I will post all their replies here shortly to show the people how confused employees they having working there.
They have no care for their customers
And I must keep replying here to get their attention... Absolutely disgusting.
They have no care for their customers
And I must keep replying here to get their attention... Absolutely disgusting.