Cell c STRIKES AGAIN!

We once again find ourselves having an issue with cell c. It seems that the simplest tasks are the ones they enjoy giving you the most run around with. When you need a device or contract they are so ready to offer the best service but once that's done you're on your own. The way their voice minutes call allowances work is ridiculous, we cannot even call our insurance from our cell c line. But that's an ongoing battle for another day.

Right now our problem is that we require, very urgently, a letter of good standing from cell c. Just a single sentence on a piece of paper stating that the account is not in arrears, which it isn't. However, after spending a large amount of time on the phone with cell c we cannot seem to win. We were told to call other numbers and then were asked to put in pins that we didn't have and the agents themselves seem to know nothing about. We eventually get told to send an email and wait, there's nothing they can do. This is seriously mind blowing! It would take any agent 2 minutes to look at a screen and type a single sentence from the evidence in front of them and send it to a person. Our whole future now rests on this letter and this was also explained but Cell c loves the line "for yourself" because they really couldn't care any less.

I suggest you adapt your system so that doing a simple thing, like sending a letter of good standing, is made a less painful and a less tearful process for your customers. Please could someone do something and send us this letter because yes, we are still waiting!