CELL C - STRANGE DATA CHARGES

WHEN UPGRADING LAST YEAR WE INFORMED THE CONSULTANT THAT WE WOULD LIKE TO STAY WITHIN THE R700-R800 PER MONTH PACKAGE/CONTRACT AMOUNT AND WERE ADVISED TO TAKE THE CONTRACT WITH LESS DATA BUT TO ADD A SECONDARY DATA SIM USING A NEW DUEL SIM PHONE WHICH WE WERE ADVISED WILL BE WITHIN OUR R700-R800 AMOUNT WE WANT TO SPEND MONTHLY (BUT RECENTLY FOUND OUT THAT SA IS NOT GEARED FOR PHONES SUPPORTING A SECONDARY SIM CARD) AND EVERY MONTH OUR INVOICE AMOUNT INCREASES. WE NORMALLY ADDED DATA BUNDLES DURING THE MONTH AS WE NEED BUT STRUGGLED ON 4 OCCASIONS LAST MONTH TO ADD BUNDLES AND RECEIVED A MESSAGE LIMIT REACHED. I CALLED THE CALL CENTRE AND WAS INFORMED THAT WE REACHED OUR LIMIT (SOMETHING THAT HAS NEVER HAPPENED) AND THAT I HAD TO INCREASE THE LIMIT- WHICH I DID IN ORDER TO BE ABLE TO LOAD A DATA BUNDLE. I ASKED THAT A DATA BUNDLES BE LOADED ON 25/02/2020 WHEN SPEAKING TO THE CALL CENTRE -WHICH DOES NOT REFLECT ON MY STATEMENT BUT A TOTAL AMOUNT OF R991.30 FOR SMARTDATA INTERNET DOES REFLECT ON MY STATEMENT. STRANGELY ENOUGH THESE CHARGES ARE FROM THE 4TH FEBRUARY TO THE 8TH FEBRUARY AND THEN ONE THE SAME DAY I GOT CHARGED FOR DATA AND THEN I DON'T AND ACCORDING TO THE STATEMENT THE ONLY DATA BUNDLE LOADED WAS ON 20/02/2020 BUT AFTER THE 8TH NO STRANGE DATA CHARGES - SOMETHING DOES NOT ADD UP AND GUESS WHAT I LOGGED A COMPLAINT WITH CELL C AND NO GOOD EXPLANATION FOR THE STRANGE DATA CHARGES APART FROM THAT WE WERE CHARGED FROM OUR LIMIT?? - I MUST JUST PAY THE INVOICE AMOUNT. I AM OF THE OPINION THAT ANYONE WHO IS THINKING OF USING THEM AS A SERVICE PROVIDER OR UPGRADING MUST THINK TWICE.