SW
Sarita W

1 reviews | Active since Nov 2017

26 Apr 2018, 19:49

Cell C Store Zevenwacht Mall

I visited the Cell C store on Saturday 21 April 2018. I was very disgusted by the service. The lady who assisted me was not helpful to say the least. In my life, I've never experienced anything like that. She spoke to me like she was upset with me. I asked for a sim swap and due to several reasons, that could not be done. I completely get that, however I did not appreciate the way she handled me. She did not even suggest an alternative solution. My message to her is, if you're unhappy in your job, resign and make space for someone who'd appreciate to be in your position. I'll never recommend that store to anyone else.

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Replies (2)
Cell C
Cell C's reply30 Apr 2018, 09:01
Official

Firstly we would like to apologies for the inconvenience caused due to the poor customer service received. The incident will be brought under the attention of the Regional Manager.

Kindly provide us with a contact number for yourself in order for us to assist.

Regards

Cell C | DA

Cell C
Cell C's reply30 Apr 2018, 10:09
Official

We will be in touch.

Regards

Cell C | DA