Cell C store from Hell

<p>Where do I begin,</p> <p><br />I purchased a Sony Xperia M4 Aqua at the Cell c store in the Atrium(Overport City) on contract. I booked my phone in for repairs at the store on the 10th January. I understand it takes up to 21 days to get any feedback about the repair which I had patiently waited. Last week i decided to give the store a call because I had no feedback regarding my phone that was sent in for repairs. So I called the store to find out what's going on and I was told by Ayanda and Zimele that my phone came back with a response from the Cell c repair centre that the phone was irreparable and that I would be getting a replacement cell phone and had to wait for them to call me to let me know when it would be ready for me to collect. So again I called the store and again I spoke to Ayanda that answered the phone and was very rude to me on the phone he put me on hold for about 5 min then put the phone down so I called back again and asked to speak to him but he just so happened to be busy. When I eventually got hold of someone at the store they said that my phone was sent to the Sony Repair centre and it would take a few weeks before I get feedback so I said thanks and decided to call the repair centre. Upon calling the Sony Repair Centre, I was told by Mansuur and Adele that my phone had definitely not been booked in the repair centre at all. I then speak to Monica (store manager) who first said that the phone was not sent to Sony then suddenly was convinced that the phone was sent there. She then confirmed that she actually doesn't know where my phone is. It has almost been a full month now and I still am not getting any joy from the people in the store. I have had no joy or cellphone for almost a month so I decided to go to the store last week Wednesday and I think just to make me happy or get rid of me they gave me a loan phone but that is not what I want. I need answers and I need them now. I cannot continue to pay for a contract phone but I don't have my phone. I would like someone higher leveled than the store manager to sought my problem out immediately. If this is not done or I don't get feedback I will be taking this matter up further. I will also send this to Wendy Knowler on East Coast Radio and social media of my experience from Hell, because I have been very calm throughout all of this but now I am no longer calm and would like this sorted out immediately.</p> <p>I look forward to hearing from Cell C</p> <p><br />Thanks</p>