PH
Pieter H

1 reviews | Active since Feb 2017

09 Feb 2017, 16:27

Cell C Store – Alberton – Bad Experience

<p>I renewed my contract beginning of January 2017 with Cell C Store – Alberton. I received the CAT S60, from day 1 I had endless problems with the phone, because I am always on the road I use my email account, I had no signal and if I called someone they couldn’t hear me…</p> <p> </p> <p>I was in and out of the store for days. Then Anzac gave me a new CAT S60, still it gave me problems. I went back to him and said I will rather take the iPhone Plus, CAT doesn't do it for me. He agreed on it, that was 11 January. See below for feedback from them:</p> <p> </p> <p>11 January – OBF (Out of Box Failure)</p> <p>15 January – OBF (Out of Box Failure)</p> <p>30 January – In for repairs</p> <p> </p> <p>I specifically said to him why does it take so long, it took them 15 days to sent it for repairs. I don't want a CAT S60 anymore.</p> <p> </p> <p>Every day his has one or other excuse, I want my iPhone before closing of business tomorrow (10 February), otherwise i will have no option to cancel my contract, I am paying R899.00 per month, for what?</p> <p> </p> <p>Here are the Job Numbers:</p> <p>GPALB99475</p> <p>GPALB93221</p> <p>GPALB91653</p> <p> </p> <p>Please assist URGENTLY!</p> <p> </p>

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Replies (1)
Cell C
Cell C's reply10 Feb 2017, 07:33
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Best regards,