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nompumelelo N

1 reviews | Active since Jun 2018

30 Jun 2018, 21:03

cell c stop robbing customer

I have a cellphone contract with cell which was due to end at the end of April 2018 ( 24 months) , I made a call to the cell c call Centre in second week of April to cancel the contract and advised them I no longer need their service and there should stop and cancel all debits order to my account, the agent said the she will cancel the contract and because I was suppose to call a month earlier to cancel , there will also debit for the end of may, I even sent mails to their call Centre with my ID number and cell no but it the end of June , cell c is still debiting my account whilst I don't even use their sim card.

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Replies (2)
Cell C
Cell C's reply02 Jul 2018, 07:52
Official

Good morning Nompumelelo

We noticed that you logged the same complaint on our Facebook page and a consultant will contact you for assistance.

Be assured this will be sorted.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply02 Jul 2018, 07:52
Official

Good morning Nompumelelo

We noticed that you logged the same complaint on our Facebook page and a consultant will contact you for assistance.

Be assured this will be sorted.

Regards

Cell C | PN

Best regards,