PJ
Pearl J
1 reviews | Active since May 2017
01 Sept 2021, 12:47
Cell C stop now with your money making tactics
I have 3 contracts with Cell C, one expired end of August and another one is expiring at the end of September 2021. On the 1st of September, my account was fully debited and I called Cell C and requested that they cancel both contracts. The lady assisting with the request told me that it is best to cancel towards the end of the month as my account will be debited in full on the 1st October and I will not get the monthly benefits.
My question is - how can you debit my account and still not give me the benefits for the amount debited on my account.
I am not happy with this service, I was planning to take new contracts with Cell C and after this I am not sure if I still want to do business with them.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
02 Sept 2021, 09:30Hi Pearl
Thank you for contacting us.
We will have a look on this matter and revert to you.
^NT
Thank you for contacting us.
We will have a look on this matter and revert to you.
^NT
Cell C's reply02 Sept 2021, 09:30
Official
Hi Pearl
Thank you for contacting us.
We will have a look on this matter and revert to you.
^NT
Thank you for contacting us.
We will have a look on this matter and revert to you.
^NT
PJ
Pearl J's updateReviewer Update
03 Sept 2021, 16:47I would like to thank Mr Moses Mofekeng form Cell C who took it upon himself to contact me and assist me. He not only explained the process but also reassured me that my account will not be debited on the 1st of October as previously communicated to me by the Cell C customer services - cancellation department.
PJ
Pearl J's update03 Sept 2021, 16:47
Reviewer Update
I would like to thank Mr Moses Mofekeng form Cell C who took it upon himself to contact me and assist me. He not only explained the process but also reassured me that my account will not be debited on the 1st of October as previously communicated to me by the Cell C customer services - cancellation department.