JS
Jurgens S

1 reviews | Active since Jan 2017

10 Jan 2017, 12:58

Cell C stole my ID book

<p>I renewed my Cell C contract at the Sandton City store. I realized that I left my ID book there, so I went back before 10.00 the next morning.</p> <p> </p> <p>The gentleman confirmed that I left my ID book, but noted that it was already collected and will be shipped to me shortly. Subsequent attempts to contact them was not fruitful. </p> <p>Here's to the next 24 months with a service provider who does not care!</p>

0
Replies (4)
Cell C
Cell C's reply10 Jan 2017, 14:23
Official

Thank you for bringing the matter to our attention.

We have requested one of our team members to follow up with the store and provide feedback to you as soon as possible.

Regards

Cell C | DA

Cell C
Cell C's reply11 Jan 2017, 07:22
Official

Nelly could not reach you telephonically. Please refer to the email sent to you.

Regards

Cell C | DA

JS
Jurgens S's update11 Jan 2017, 07:28
Reviewer Update

Please note that it does not constitute being unreachable if you phone me twice in quick succession whilst I am partaking in an important phone call.

I responded to the mail within an hour and requested that you phone again.

Cell C
Cell C's reply18 Jan 2017, 10:32
Official

Nelly has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN