1 reviews | Active since Jun 2016
Cell C - Stole money from my Bank account!
<p>I had Closed 1 of my 3 accounts with Cell C on 27 June 2016. I had to pay the cancellation fee of R1099.87 before they could close the account. I had made my payment on the 24 June 2016 and send through proof of payment. As far as I was consirned the account was closed on that Monday 27 June 2016 because Cell C confirmed that the payment was reflecting and that account is closed. Well Can you believe that to my surprize...R1099.87 was deducted from my personal Bank account on 30 Jul 2016. I have paid this already..The account is Closed...I want my Money Back Now! </p>
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We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
So I got a call yesterday...only to tell me they will investigate and get back to me the following day... Day is almost passed and still no response... This is so far the worst service I have gotten from Cell C, Still want my money back!
So I got a call yesterday...only to tell me they will investigate and get back to me the following day... Day is almost passed and still no response... This is so far the worst service I have gotten from Cell C, Still want my money back!
STILL this has not been resolved...I have not gotten any substansial feedback("we will call you when issue is resolved" and then NOTHING).
This is the worst service I have ever Gotten from Cell C. Very Quick to take my money monthly, but when it comes to paying back my money that was taken from me without my persmission Cell C takes there sweet time.
Really not the way a loyal Customer should be treated.
This is R1099.87 we are talking about! I want my Money back NOW!
Justin
STILL this has not been resolved...I have not gotten any substansial feedback("we will call you when issue is resolved" and then NOTHING).
This is the worst service I have ever Gotten from Cell C. Very Quick to take my money monthly, but when it comes to paying back my money that was taken from me without my persmission Cell C takes there sweet time.
Really not the way a loyal Customer should be treated.
This is R1099.87 we are talking about! I want my Money back NOW!
Justin
Patrick has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Patrick has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Patrick has been in Contact with me on Monday. The issue is resolved. However It took a Month to explain to me in 5 minutes what happened. Patrick was Friendly and helpful...Finally.
Patrick has been in Contact with me on Monday. The issue is resolved. However It took a Month to explain to me in 5 minutes what happened. Patrick was Friendly and helpful...Finally.