DD
David D

1 reviews | Active since Jul 2012

31 Mar 2022, 06:42

Cell C stole Data from me

Cell C stole Data from me

I can not begin to express how dissatisfied and unhappy I am with Cellc, I purchased a Day by day data bundle to ensure I have data each day,

However today when I tried to access my emails I find that I have no access to the internet!!

Moreover this was during the Nite data time period (4am)

I was unable to get on to the Cell C app and unable to do anything ( I tried reseting my network setting, changing devices nothing worked)

I had to resort to buying EVEN more data ( I purchased another 1 GB that I had not budgeted for)

After which I could surf again, Cell C dropped me completely today

I even contacted customer service and all would do is say check my Balance/ Reset my network settings ( Kgaugelo was the agent) this did not resolve my issues at all!

This has left a bad taste/feeling for me in terms of Cell C, I feel dropped and ****** from!

0
Replies (1)
Cell C
Cell C's reply31 Mar 2022, 09:48
Official
Good day David 

Thank you for getting in touch with us.

We have received your review regarding your day-to-day data bundle.

As per the system the data was loaded some has been used. To check your detailed balance, dial *147# >> Balance >> Data Balance, or via the Cell C App.

^NZ