Cell C still the worst service provider!!!!

As no surprise: Cell C continues with its incompetence! After months and months of hassles with this cell-phone company, the termination of my two data contracts, there is still no end in sight. Due to a blatant communication mistake on their side, my monthly payments that I always paid as one amount into their account and with no problems for more than a year, I suddenly received notifications that I am in the rears with payment to one of the accounts. When I phoned them numerous times regarding the matter, I was eventually informed that I had to pay the two accounts separately. The amount that was "over-paid" in the one account amounts to R1,322.06.

Both the accounts are now terminated.

Now that I requested a refund of my money over-paid account, I have to submit: 1. Proof of each payment, 2. Banking statements of the period of the contracts.

Red tape to rob a customer of his money. Who do they think they are? They were always very eager to receive my payments, but now they shine in their absence.

I distinctly requested the person whom I spoke to regarding the matter, that I need to speak to the CEO because I get no service from Cell C. Thus far no call or even an email from anyone - least to say from the chief in charge.

They just don't care.

After all this mess, I strongly urge mobile phone seekers to stay clear this company. Dissatisfaction and hours, days, months and years of petty incompetence will leave you more frustrated than ever. Drumming and smoke signals will take you much further.

Anton J. Smith (Bloemfontein)