MP
Mieder P

1 reviews | Active since Apr 2013

19 Jun 2018, 13:03

Cell C Still the worst provider in SA

Dear Cell C,

Your service does not seize to disappoint. Month by Month your service just gets worse and worse.

Due to the poor service I have experienced over the last few months, I decided to show you the door and cancel my account. But guess what. Even your Cancellations department are more useless than I could have even imagined from my past experiences.

On Monday I called to get the settlement amount and arrange for cancellation. To my surprise, you were quick to send me the amount, but could not even log a cancellations ticket... "Call in 24 Hours of payment to arrange for cancellation"...

Today, I called again just so an arrogant manager can tell me that 48 hours is the standard and a ticket could not be logged...

Your service is so poor, I cant even get a cancellation logged.....

What I have gathered from this is, All of my friends, colleagues, associates, family and every other person I meet, will hear my story and will be advised to never buy from Cell C... Thank you! Thank you for wasting my time.

Thanks for Nothing.

Have a good day!

0
Replies (5)
Cell C
Cell C's reply19 Jun 2018, 13:27
Official

Good afternoon Mielder

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.

One of our team members will contact you and assist.

Regards

Cell C | PN

Cell C
Cell C's reply19 Jun 2018, 13:27
Official

Good afternoon Mielder

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.

One of our team members will contact you and assist.

Regards

Cell C | PN

Cell C
Cell C's reply19 Jun 2018, 15:12
Official

Theodorah has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

MP
Mieder P's update20 Jun 2018, 05:33
Reviewer Update
My Contract with Cell C has been ended! Thanks to the first competent and most helpful lady from the Customer Service Department; Theodorah For 6 Months I have not had one single experience with Cell C that can be described as useful or helpful until yesterday, for the first time a friendly, competent and helpful person called me from a completely different department and assisted me to part ways with Cell C after so many years of being a customer. Cell C Management : I suggest you get more people like Theodorah within the company or perhaps train your staff, alternatively I suggest moving these people to a more suitable job for their limited s****s. For a brief moment I considered not to move, as you have been my service provider for many years. However one helpful person in a team of unhelpful and *********** people is unfortunately a flaw in your Management, HR or Training. Cell C always had great service, limited issues and a support, accounts and customer service department that was more than helpful. Going forward, Cell C will not even be the last resort to any communication requirements. Thank you for assisting to cancel my account! Regards
Cell C
Cell C's reply20 Jun 2018, 07:33
Official

Thank you for sharing your appreciation with us. We are happy to hear that Theodorah was able to assist in a commendable manner.

Have a lovely day further.

Regards

Cell C | PN