FS
Frans S

1 reviews | Active since Feb 2017

02 Jan 2024, 10:15

Cell C still the worst after a months battle!!!

I must be honest, never in my life have I dealt with a more *********** service provider like Cell C. Half of their telephone numbers don't work. Their website is the pit's and their call center staff is rude and clueless. I have been struggling and wasting my time for the last month. This morning I tried to do my long awaited upgrade after a month's struggle with other Cell C related issues only to be told that the information supp**** was incorrect. This after I have been in contact with Cell C almost 2 to 3 times a week for the last month. You guys are really loosing the battle with other providers and this shows with you lack of client care. I will not stop bad mouthing and complaining until everyone knows how clueless and useless Cell C is.

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Replies (3)
Cell C
Cell C's reply02 Jan 2024, 10:46
Official
Dear Frans Johan Strydom
Thank you for reaching out to us.

We apologize for the negative experience you've had with our service, that's not the service we want to give to our loyal customers.

We would like the opportunity to attend to the matter with the aim of resolving your query.

Our team will be in touch with you to further assist you.

Regards 
Cell C | MM

FS
Frans S's update02 Jan 2024, 15:25
Reviewer Update
YOUR CALL CENTRE DID RESPOND BUT FRANKLY, I DON'T CARE. YOU ARE STILL THE WORST EVER. EXPLAINING TO YOU DOESN'T MATTER. CELL C HAS STUFFED ME AROUND MORE THAN 5 TIMES WITHIN THE LAST MONTH. I HAVE WRITTEN PROOF OF THIS. NOW AFTER THIS MORNINGS FIGHT ABOUT UPGRADING, I GET TOLD BECAUSE OF LATE PAYMENT (5 DAYS AFTER I PHONED AND GAVE WRITTEN RESPONSE IN WRITING), AND BECAUSE YOU DEBITED MY ACCOUNT LATER THAN USUAL, I AM TOLD TO WAIT ANOTHER 90 DAYS BEFORE APPLYING. WAKE UP CELL C. CHECK YOUR COMPLAINTS ON HELLO PETER. I AM NOT THE ONLY ONE HAVING ISSUES WITH YOUR ESTABLISHMENT. I WILL NOT LEAVE THIS HERE. ***!!!
Cell C
Cell C's reply02 Jan 2024, 15:39
Official
Thank you for getting back to us. We will follow up and revert to you. 

Cell C | NT