CELL C STILL NOT SOLVING PROBLEM WITH BLACK BOX - ENOUGH IS ENOUGH, HERE COMES WAR!!

Refer to previous comment, I requested the information that Black department required from Cell C Customer service, Reference Number ********** 536, if they have nothing to hide, perhaps they will PLAY THE RECORDING TO THE WHOLE WORLD, my request was as follow:- send me confirmation of the Date & time of the movies or series downloaded, the Name of the movie/s and the Duration of the download as well as the data usage. Also asked them to send my the same on the black data that was used for streaming, from the 30th of March 2018, as it was during this time that the incident happened. Received some kind of information back with none of the above details. Forwarded this to black department and asked if they could do something with this, the answer: -you would need to inquire with your network service provider as the network should be able to trace, explain and keep record of your data usage and validation. Just a question, why am I as client having to go forth and back when this can all happen in house? Can't BLACK directly request the info from Customer Care and can't Customer Care send the correct info to BLACK directly? Just a bit confused in this regard, they all are division of CELL C OR AM I MISTAKEN?? It is now longer then a month and still we can't watch any movies on black. I WILL THEREFOR SEND MY COMPLAINT TO THE BROADCASTING COMMISSION WITHIN 24HRS SHOULD THIS NOT BE SORTED OUT, CELL C CAN SEND A TECHNICIAN TO MY RESIDENCE TO SEE WHAT IS HAPPENING, I JUST DON'T CARE WHAT THEY WANT TO DO TO HAVE THIS SORTED OUT, I AM SO FED-UP WITH THEM. AND HONESTLY SO BLADY ANGRY WITH MYSELF FOR TAKEN ANOTHER CONTRACT WITH THEM!!!! THERE ADVERT IS ******** AND FALSE, MY DATA (NORMAL AND BLACK) IS GOING STRAIGHT DOWN INTO A BLACK HOLE!!!! 24HRS THEN I AM SENDING MY EMAIL TO THE BROADCASTING COMMISSION AND WILL ALSO FORWARD SAME TO ALL OTHER PUBLIC MEDIA. ENOUGH IS ENOUGH!!!! and PS: PUT BACK ON THE 7 DAY TRIAL PERIOD, I WOULD LOVE TO MAKE A VIDEO OF THIS IN ORDER TO PROOF WHAT IS HAPPENING!!!!!! SINCE YOU DON'T HAVE THE AUDACITY TO SEND OUT A TECHNICIAN!!! 24HRS AND THEN I AM SENDING MY COMPLAINT TO THE BROADCASTING COMMISSION!!! CONSUMERS HAS A RIGHT TO KNOW!!!