TM
Thembi M
1 reviews | Active since Aug 2018
16 May 2021, 23:29
Cell C STILL not resolving my issue.
Beyond disgusted with cell c. K reside in the East Rand and I have had no network for the past 2 months. The problem was briefly fixed after I spoke to Mbali from customer care however I have been struggling with the problem again. I am giving cell C one last chance to fix this message otherwise I am changing networks because this is unacceptable. I have diabetes and I am a Unisa student. I cannot go without being able to make phone calls or access the internet. Resolve this now!
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
17 May 2021, 07:10Good day
Thank you for contacting us.
Please private message us a reference number/the number in question. We would like to follow up.
^NT
Thank you for contacting us.
Please private message us a reference number/the number in question. We would like to follow up.
^NT
Best regards,
Cell C's reply17 May 2021, 07:10
Official
Good day
Thank you for contacting us.
Please private message us a reference number/the number in question. We would like to follow up.
^NT
Thank you for contacting us.
Please private message us a reference number/the number in question. We would like to follow up.
^NT
Best regards,
TM
Thembi M's updateReviewer Update
17 May 2021, 08:15I will receive it shortly from the Cell C technical team
TM
Thembi M's update17 May 2021, 08:15
Reviewer Update
I will receive it shortly from the Cell C technical team
Cell C's replyOfficial
17 May 2021, 12:12Noted.
^NT
^NT
Best regards,
Cell C's reply17 May 2021, 12:12
Official
Noted.
^NT
^NT
Best regards,
TM
Thembi M's updateReviewer Update
03 Jun 2021, 20:09Good Day
The case number can be seen below. THE CELL C consultants keep on calling me during work hours while I am busy at work. When I ask them to call later, they call them after one ring, hang up. It doies not seem as though they want to help. Then the worst part is that they close the case without notice because "they couldn't get ahold of you" and leave you wondering when the problem will be sorted out. Right now, the network is worse because if the load shedding in my area. This is very frustrating and needs to be resolved ASAP.
Case number: ***
The case number can be seen below. THE CELL C consultants keep on calling me during work hours while I am busy at work. When I ask them to call later, they call them after one ring, hang up. It doies not seem as though they want to help. Then the worst part is that they close the case without notice because "they couldn't get ahold of you" and leave you wondering when the problem will be sorted out. Right now, the network is worse because if the load shedding in my area. This is very frustrating and needs to be resolved ASAP.
Case number: ***
TM
Thembi M's update03 Jun 2021, 20:09
Reviewer Update
Good Day
The case number can be seen below. THE CELL C consultants keep on calling me during work hours while I am busy at work. When I ask them to call later, they call them after one ring, hang up. It doies not seem as though they want to help. Then the worst part is that they close the case without notice because "they couldn't get ahold of you" and leave you wondering when the problem will be sorted out. Right now, the network is worse because if the load shedding in my area. This is very frustrating and needs to be resolved ASAP.
Case number: ***
The case number can be seen below. THE CELL C consultants keep on calling me during work hours while I am busy at work. When I ask them to call later, they call them after one ring, hang up. It doies not seem as though they want to help. Then the worst part is that they close the case without notice because "they couldn't get ahold of you" and leave you wondering when the problem will be sorted out. Right now, the network is worse because if the load shedding in my area. This is very frustrating and needs to be resolved ASAP.
Case number: ***
Cell C's replyOfficial
03 Jun 2021, 21:17Hi Thembi
Please send us your alternative contact number.
^NT
Please send us your alternative contact number.
^NT
Best regards,
Cell C's reply03 Jun 2021, 21:17
Official
Hi Thembi
Please send us your alternative contact number.
^NT
Please send us your alternative contact number.
^NT
Best regards,
TM
Thembi M's updateReviewer Update
03 Jun 2021, 21:21I unfortunately do not have an alternative contact number. My primary one is ***. My email address is ***
TM
Thembi M's update03 Jun 2021, 21:21
Reviewer Update
I unfortunately do not have an alternative contact number. My primary one is ***. My email address is ***
Cell C's replyOfficial
04 Jun 2021, 08:01Thank you.
Do expect our call.
^YM
Do expect our call.
^YM
Best regards,
Cell C's reply04 Jun 2021, 08:01
Official
Thank you.
Do expect our call.
^YM
Do expect our call.
^YM
Best regards,