EM
Elvina M
1 reviews | Active since Nov 2015
08 Sept 2020, 17:20
Cell C - still no resolve
Cell C contacted me after my previous review. My issue is still not resolved and they're still deducting money from my elderly parents account, for services they never used. I've emailed and they haven't responded to my email I sent on 25 August. This is getting ridiculous. Is there any way one can report this as *****ing from the elderly?
Helpful (0)
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Replies (5)
Cell C's replyOfficial
08 Sept 2020, 17:39Good Day Elvina
We want to extend our sincerest apologies for the negative experience that you had with our customer service.
Is this follow up in relation to your last review which was in July?
Kindly confirm so we can follow up.
^NS
We want to extend our sincerest apologies for the negative experience that you had with our customer service.
Is this follow up in relation to your last review which was in July?
Kindly confirm so we can follow up.
^NS
Best regards,
Cell C's reply08 Sept 2020, 17:39
Official
Good Day Elvina
We want to extend our sincerest apologies for the negative experience that you had with our customer service.
Is this follow up in relation to your last review which was in July?
Kindly confirm so we can follow up.
^NS
We want to extend our sincerest apologies for the negative experience that you had with our customer service.
Is this follow up in relation to your last review which was in July?
Kindly confirm so we can follow up.
^NS
Best regards,
EM
Elvina M's updateReviewer Update
11 Sept 2020, 09:39Dear Cell C
Please contact me on my email so I can forward the communication I had with Moses Mo***eng. He is not responding to my emails and you are still deducting money from my parents account. This is causing a lot of stress and anxiety to my family as we do not have the money to pay you for services my Dad never even used. Surely you can look at you cell accounts and see whether it's been used. This has been going on for 18 months and quite frankly, I feel we need to take this to the media for help.
Please email me so I can talk to someone directly. Your response to my ongoing complaint is patronising to say the least!!!
Please contact me on my email so I can forward the communication I had with Moses Mo***eng. He is not responding to my emails and you are still deducting money from my parents account. This is causing a lot of stress and anxiety to my family as we do not have the money to pay you for services my Dad never even used. Surely you can look at you cell accounts and see whether it's been used. This has been going on for 18 months and quite frankly, I feel we need to take this to the media for help.
Please email me so I can talk to someone directly. Your response to my ongoing complaint is patronising to say the least!!!
EM
Elvina M's update11 Sept 2020, 09:39
Reviewer Update
Dear Cell C
Please contact me on my email so I can forward the communication I had with Moses Mo***eng. He is not responding to my emails and you are still deducting money from my parents account. This is causing a lot of stress and anxiety to my family as we do not have the money to pay you for services my Dad never even used. Surely you can look at you cell accounts and see whether it's been used. This has been going on for 18 months and quite frankly, I feel we need to take this to the media for help.
Please email me so I can talk to someone directly. Your response to my ongoing complaint is patronising to say the least!!!
Please contact me on my email so I can forward the communication I had with Moses Mo***eng. He is not responding to my emails and you are still deducting money from my parents account. This is causing a lot of stress and anxiety to my family as we do not have the money to pay you for services my Dad never even used. Surely you can look at you cell accounts and see whether it's been used. This has been going on for 18 months and quite frankly, I feel we need to take this to the media for help.
Please email me so I can talk to someone directly. Your response to my ongoing complaint is patronising to say the least!!!
EM
Elvina M's updateReviewer Update
11 Sept 2020, 09:39My email address: ***
EM
Elvina M's update11 Sept 2020, 09:39
Reviewer Update
My email address: ***
EM
Elvina M's updateReviewer Update
11 Sept 2020, 15:13I am still waiting for Cell C to respond. This is actually giving me the chills!!
WILL I GET A RESPONSE AT LEAST ON MONDAY!!
I'm at a loss for words... How???
WILL I GET A RESPONSE AT LEAST ON MONDAY!!
I'm at a loss for words... How???
EM
Elvina M's update11 Sept 2020, 15:13
Reviewer Update
I am still waiting for Cell C to respond. This is actually giving me the chills!!
WILL I GET A RESPONSE AT LEAST ON MONDAY!!
I'm at a loss for words... How???
WILL I GET A RESPONSE AT LEAST ON MONDAY!!
I'm at a loss for words... How???
Cell C's replyOfficial
12 Sept 2020, 09:09Good Day Elvina
Apologies for the delay. Our team is still working on a recon of your account and will provide feedback on Monday.
^NS
Apologies for the delay. Our team is still working on a recon of your account and will provide feedback on Monday.
^NS
Best regards,
Cell C's reply12 Sept 2020, 09:09
Official
Good Day Elvina
Apologies for the delay. Our team is still working on a recon of your account and will provide feedback on Monday.
^NS
Apologies for the delay. Our team is still working on a recon of your account and will provide feedback on Monday.
^NS
Best regards,