CELL C STILL DOESNT WANT TO ISSUE MY PAID UP LETTER EVEN AFTER PROVIDING POP

I wud never recommend anyone to sign a contract with cell C, i had a very bad experience with them. Their processes are frustrating, are not meant to service a customer but make a customers life very difficult. What puzzles me still is the promise tha Temba, the carlton center regional manager made. He said they can see that my account was paid up and they would send my letter. Guess what, when i call he doesnt take my calls anymore and if he picks up and realises that it is me, he puts his phone aside until i drop it same goes for his branch manager Nyasha. Well i guess this is their business culture because bayside branch manager only promised to return to me and i am still waiting fof her to return. I just dont know if they understand that when one buys a product, one automatically buys an after sale service which is the best way of retaining customer and growing market share. I guess i escalated my query to small fries hence it fell to deaf ears and legal department claiming to list me for owing the R1.60 when in actual fact they are owing me.

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