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Campbell T
1 reviews | Active since Feb 2017
06 Mar 2024, 14:39
Cell C still continue to extor t customers and former customers.
In late 2023, I received calls from Cell C's debt collectors regarding a fibre account for which they claimed I owed R850 even though I had paid the amount. They were too lazy to match the reference number to the payment that I had made. I then received an apology and confirmation that my account was clear.
Hellopeter Reference: https://www.hellopeter.com/cell-c/reviews/**************s-***
3 weeks ago I received a call from another Cell C debt collector claiming that I owe Cell C R91,000.00, which they cannot tell me what for. I had a Cell C pay-as-you-go account and my fibre account was clear. I called Cell C and the representative T. Duiker informed me that my account was clear. I posted another complaint on Hellopeter and received a call and email from another Cell C representative informing me that it was a mistake and that I owed Cell C R850 on my fibre account. I demanded a statement and their legal team's details as I want to sue for ******** harassment as it has taken hours out of my day which I charge for. I am still yet to receive, even after 3 reminders!
Hellopeter Reference: https://www.hellopeter.com/cell-c/reviews/cell-c-*******ion-round-2-***
Today I received another call from their debt collector demanding I pay R91,000.00. I want your legal team's details!!!!
Avoid Cell C at all costs, they are in deep financial trouble and will cheat and ***** from whoever they can.
Helpful (0)
Replies (19)0
Replies (19)
Cell C's replyOfficial
06 Mar 2024, 15:28Dear Campbell Thomson
Thank you for contacting us.
We have received your email and it has been escalated to our Support team for assistance.
Cell C | NT
Thank you for contacting us.
We have received your email and it has been escalated to our Support team for assistance.
Cell C | NT
Cell C's reply06 Mar 2024, 15:28
Official
Dear Campbell Thomson
Thank you for contacting us.
We have received your email and it has been escalated to our Support team for assistance.
Cell C | NT
Thank you for contacting us.
We have received your email and it has been escalated to our Support team for assistance.
Cell C | NT
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Campbell T's updateReviewer Update
07 Mar 2024, 15:32And still, no one has contacted me. Just before I posted this your representative finally responded to my email after I sent out 3 email reminders. He cannot comprehend or action requests for a full statement from July 22 - July 23, Cell C legal team's details, listen to the recordings where the Cell C representative last year December confirmed that I do not owe anything from my account. What are the criteria for employment at Cell C?
Get someone in charge to contact me ASAP!
Get someone in charge to contact me ASAP!
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Campbell T's update07 Mar 2024, 15:32
Reviewer Update
And still, no one has contacted me. Just before I posted this your representative finally responded to my email after I sent out 3 email reminders. He cannot comprehend or action requests for a full statement from July 22 - July 23, Cell C legal team's details, listen to the recordings where the Cell C representative last year December confirmed that I do not owe anything from my account. What are the criteria for employment at Cell C?
Get someone in charge to contact me ASAP!
Get someone in charge to contact me ASAP!
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Campbell T's updateReviewer Update
07 Mar 2024, 15:33A reminder this is your mistake and I expect compensation or I will be taking legal action, when you ***ards finally provide me with Cell C's legal team's details.
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Campbell T's update07 Mar 2024, 15:33
Reviewer Update
A reminder this is your mistake and I expect compensation or I will be taking legal action, when you ***ards finally provide me with Cell C's legal team's details.
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Campbell T's updateReviewer Update
07 Mar 2024, 16:03I have sent it to you! Three weeks ago and many times last year!
Where are the legal details? Where is the statement?
Do you struggle with comprehension?
Where are the legal details? Where is the statement?
Do you struggle with comprehension?
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Campbell T's update07 Mar 2024, 16:03
Reviewer Update
I have sent it to you! Three weeks ago and many times last year!
Where are the legal details? Where is the statement?
Do you struggle with comprehension?
Where are the legal details? Where is the statement?
Do you struggle with comprehension?
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Campbell T's updateReviewer Update
07 Mar 2024, 16:05Answer this question and do not ask me for the POP again. This is now a demand!
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Campbell T's update07 Mar 2024, 16:05
Reviewer Update
Answer this question and do not ask me for the POP again. This is now a demand!
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Campbell T's updateReviewer Update
07 Mar 2024, 16:07Where does the R91,000.00 come from?
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Campbell T's update07 Mar 2024, 16:07
Reviewer Update
Where does the R91,000.00 come from?
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Campbell T's updateReviewer Update
07 Mar 2024, 17:16Have you informed your debt collector that it is not R91,000.00? Because they informed me they require Cell C to confirm the correct sum and they keep on pestering me for this amount. Please have this corrected first.
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Campbell T's update07 Mar 2024, 17:16
Reviewer Update
Have you informed your debt collector that it is not R91,000.00? Because they informed me they require Cell C to confirm the correct sum and they keep on pestering me for this amount. Please have this corrected first.
Cell C's replyOfficial
07 Mar 2024, 17:22Our Team will ensure that our debt collector is promptly informed of this correction.
Regards,
Cell C | TM
Regards,
Cell C | TM
Cell C's reply07 Mar 2024, 17:22
Official
Our Team will ensure that our debt collector is promptly informed of this correction.
Regards,
Cell C | TM
Regards,
Cell C | TM
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Campbell T's updateReviewer Update
07 Mar 2024, 21:40I require written confirmation on email. You can copy me in on the correspondence.
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Campbell T's update07 Mar 2024, 21:40
Reviewer Update
I require written confirmation on email. You can copy me in on the correspondence.
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Campbell T's updateReviewer Update
14 Mar 2024, 10:39Hi There
1. I did not receive the statement, who did you email it to?
2. Your debt collector is still contacting me. You have not informed them to back off or corrected the amount. Why was I not copied in your correspondence to them?
3. I have not received your legal team's details. When will you email these to me?
1. I did not receive the statement, who did you email it to?
2. Your debt collector is still contacting me. You have not informed them to back off or corrected the amount. Why was I not copied in your correspondence to them?
3. I have not received your legal team's details. When will you email these to me?
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Campbell T's update14 Mar 2024, 10:39
Reviewer Update
Hi There
1. I did not receive the statement, who did you email it to?
2. Your debt collector is still contacting me. You have not informed them to back off or corrected the amount. Why was I not copied in your correspondence to them?
3. I have not received your legal team's details. When will you email these to me?
1. I did not receive the statement, who did you email it to?
2. Your debt collector is still contacting me. You have not informed them to back off or corrected the amount. Why was I not copied in your correspondence to them?
3. I have not received your legal team's details. When will you email these to me?
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Campbell T's updateReviewer Update
14 Mar 2024, 11:28Please resend the statement. It must detail payments from July 2022 - July 2023.
Have you informed them to back off or corrected the amount?
Cell C has an in-house legal department. They have Cell C email addresses. Provide me with an email address.
Have you informed them to back off or corrected the amount?
Cell C has an in-house legal department. They have Cell C email addresses. Provide me with an email address.
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Campbell T's update14 Mar 2024, 11:28
Reviewer Update
Please resend the statement. It must detail payments from July 2022 - July 2023.
Have you informed them to back off or corrected the amount?
Cell C has an in-house legal department. They have Cell C email addresses. Provide me with an email address.
Have you informed them to back off or corrected the amount?
Cell C has an in-house legal department. They have Cell C email addresses. Provide me with an email address.
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Campbell T's updateReviewer Update
14 Mar 2024, 11:43Derick, resend the email.
1. Derick, I do not think that you are comprehending one of the issues here. Please contact your debt collector and inform them that I do not owe R91,000.00 and inform them of the correct amount that you are disputing.
2. Resend the email as I did not receive it.
3. Cell C has an in-house legal department. They have Cell C email addresses. Provide me with an email address.
Do you have a comprehension issue. This is an honest question because I have stated or requested the above numerous times.
1. Derick, I do not think that you are comprehending one of the issues here. Please contact your debt collector and inform them that I do not owe R91,000.00 and inform them of the correct amount that you are disputing.
2. Resend the email as I did not receive it.
3. Cell C has an in-house legal department. They have Cell C email addresses. Provide me with an email address.
Do you have a comprehension issue. This is an honest question because I have stated or requested the above numerous times.
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Campbell T's update14 Mar 2024, 11:43
Reviewer Update
Derick, resend the email.
1. Derick, I do not think that you are comprehending one of the issues here. Please contact your debt collector and inform them that I do not owe R91,000.00 and inform them of the correct amount that you are disputing.
2. Resend the email as I did not receive it.
3. Cell C has an in-house legal department. They have Cell C email addresses. Provide me with an email address.
Do you have a comprehension issue. This is an honest question because I have stated or requested the above numerous times.
1. Derick, I do not think that you are comprehending one of the issues here. Please contact your debt collector and inform them that I do not owe R91,000.00 and inform them of the correct amount that you are disputing.
2. Resend the email as I did not receive it.
3. Cell C has an in-house legal department. They have Cell C email addresses. Provide me with an email address.
Do you have a comprehension issue. This is an honest question because I have stated or requested the above numerous times.
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Campbell T's updateReviewer Update
14 Mar 2024, 11:47Once the amount is correct from R91,000.00 to R800 with your debt collector and I will be provided with the relevant statement that I requested. We can talk and I will send you the proof of payment that I sent Cell C numerous times before they saw their mistake last year.
Have you listened to the recording from late last year where Cell C informed me that it had been taken care of and that I owe nothing on my account?
Do you understand what I am saying and requesting above?
Have you listened to the recording from late last year where Cell C informed me that it had been taken care of and that I owe nothing on my account?
Do you understand what I am saying and requesting above?
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Campbell T's update14 Mar 2024, 11:47
Reviewer Update
Once the amount is correct from R91,000.00 to R800 with your debt collector and I will be provided with the relevant statement that I requested. We can talk and I will send you the proof of payment that I sent Cell C numerous times before they saw their mistake last year.
Have you listened to the recording from late last year where Cell C informed me that it had been taken care of and that I owe nothing on my account?
Do you understand what I am saying and requesting above?
Have you listened to the recording from late last year where Cell C informed me that it had been taken care of and that I owe nothing on my account?
Do you understand what I am saying and requesting above?
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Campbell T's updateReviewer Update
14 Mar 2024, 14:45I am waiting for a response here. Remember to read my two posts above carefully before you respond.
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Campbell T's update14 Mar 2024, 14:45
Reviewer Update
I am waiting for a response here. Remember to read my two posts above carefully before you respond.
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Campbell T's updateReviewer Update
14 Mar 2024, 15:52Derrick. You did not send the statement. Please hand this to someone else who is competent. This is your final chance before I escalate this further and call Cell C's HR department.
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Campbell T's update14 Mar 2024, 15:52
Reviewer Update
Derrick. You did not send the statement. Please hand this to someone else who is competent. This is your final chance before I escalate this further and call Cell C's HR department.
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Campbell T's updateReviewer Update
14 Mar 2024, 15:55You have completely wasted my ******* time. Please have your superior contact me tomorrow morning.
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Campbell T's update14 Mar 2024, 15:55
Reviewer Update
You have completely wasted my ******* time. Please have your superior contact me tomorrow morning.
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Campbell T's updateReviewer Update
26 Apr 2024, 17:57I am still waiting over a month later. This will not look good for you in court.
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Campbell T's update26 Apr 2024, 17:57
Reviewer Update
I am still waiting over a month later. This will not look good for you in court.
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Campbell T's updateReviewer Update
26 Apr 2024, 20:43You are useless.
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Campbell T's update26 Apr 2024, 20:43
Reviewer Update
You are useless.
Cell C's replyOfficial
26 Apr 2024, 20:59Dear Campbell Thomson,
We apologize for any frustration you're experiencing. Our aim is to assist you promptly and effectively, please rest assured that we take your concerns seriously and are working diligently to address them.
You will certainly be contacted within the provided turnaround time.
Regards,
Cell C | TN
We apologize for any frustration you're experiencing. Our aim is to assist you promptly and effectively, please rest assured that we take your concerns seriously and are working diligently to address them.
You will certainly be contacted within the provided turnaround time.
Regards,
Cell C | TN
Cell C's reply26 Apr 2024, 20:59
Official
Dear Campbell Thomson,
We apologize for any frustration you're experiencing. Our aim is to assist you promptly and effectively, please rest assured that we take your concerns seriously and are working diligently to address them.
You will certainly be contacted within the provided turnaround time.
Regards,
Cell C | TN
We apologize for any frustration you're experiencing. Our aim is to assist you promptly and effectively, please rest assured that we take your concerns seriously and are working diligently to address them.
You will certainly be contacted within the provided turnaround time.
Regards,
Cell C | TN