1 reviews | Active since May 2017
Cell C Still billing me after contract period ended and I cancelled the contract in March. AVOID CELL C!
<p>I called in to cancel my Cell C contract in March as it was coming to an end in April. They told me it would cancelled and the number deactivated. I was just billed again in May.</p> <p> </p> <p>R409.99 in April?</p> <p>R409.99 in May?</p> <p> </p> <p>Cell C! I want my money back.</p>
Hi Kyle
The amount that has been debited was your last payment as your contract was terminated on the 17th April, you have been billed correctly.
Regards
Cell C | PN
Hi Kyle
The amount that has been debited was your last payment as your contract was terminated on the 17th April, you have been billed correctly.
Regards
Cell C | PN
I was originally informed in Feb that the contract would be over in April, as in no more debit orders. When I called in this morning, I queried the debit orders as I thought there would no longer be any debit orders, and the agent I spoke to investigated and said she could see that I was billed in May and that I needed to contact another number to find out as to why. I then called and waited on the line for some time but there were no available agents. I was under the impression that the contract was already closed and the sim card was deactivated for the month of April. I discarded the sim card at the end of March. I apologise for the poor review which I will correct, I was under the impression that I was being billed for a contract that was already closed. I only wish that the cancellation process would be a lot clearer and easier.
I was originally informed in Feb that the contract would be over in April, as in no more debit orders. When I called in this morning, I queried the debit orders as I thought there would no longer be any debit orders, and the agent I spoke to investigated and said she could see that I was billed in May and that I needed to contact another number to find out as to why. I then called and waited on the line for some time but there were no available agents. I was under the impression that the contract was already closed and the sim card was deactivated for the month of April. I discarded the sim card at the end of March. I apologise for the poor review which I will correct, I was under the impression that I was being billed for a contract that was already closed. I only wish that the cancellation process would be a lot clearer and easier.