Cell C - STILL BILLING FOR CANCELED CONTRACT AFTER 7 MONTHS

Dear Cell C. It has been 7 months now since I cancelled a contract and I am still being billed for it every month.

There is also a second wifi contract that was cancelled due to faulty routers that were supp**** from the beginning of said contract.

After numerous phone calls, e-mails and trips to the Cell C shop and empty promises I eventually received an e-mail stating that all my issues will be resolved on 29 August 2019.

Long story short and yo put it in as subtle a way possible, I have made it very clear that I am unhappy with the situation and it has not received any attention.

I have proof and a paper trail of all the necessary documentation from my side. For a world class company like Cell C, I am dumbstruck to how they are able to open an account in 5 minutes, but take 7 months to cancel a contract.

I know this is a long shot, but if Cell C has a person competent to explain to me how this fits in with their standars for customer service or alternatively sort out the matter, it would be much appreciated.

Regards

Francois