AS
Anton S

1 reviews | Active since Feb 2014

16 Oct 2023, 15:21

CELL C - STILL AT THE TOP OF ********* COMPANIES!

And still the red tape prevails. And hear this: Cell C does not have an e-mail system. They thrive on making endless calls; which by the way, you are constantly reminded that the calls are recorded. What for?! Definitely not for record keeping. I have been harassed for months now by a red tape organisation: Cell C It all started when I took out two month-to-month data contracts, of which both only worked for a limited time. After that I could not find anyone who could assist me in the matter. I had to pay for two MONTH-TO-MONTH contracts that I had no service from. When I PHONED them to cancel my contracts, I was informed that the month-to-month contract had been changed to two-year contracts. Meanwhile I was still paying for no service. When I started to pay my monthly fees, I paid it into one account - which had never been a problem. Then, out of nowhere, I was phoned every month reminding me that my account was in the rears. I knew that was impossible, because I paid monthly. Only when I was informed months later that I had to make payments into two separate accounts, I tried to rectify THEIR error, by playing the so-called outstanding amount into the "right" account. Then they kept quiet about my overpayment on the initial account. Until a few months ago when I enquired about my money. I received no assistance, I was merely passed on from one department to another until the line finally dropped. I then received a call from a money collector, informing me that unless I pay my account I will be blacklisted, That is when I first started to address the issue on HalloPeter. The review had hardly been in cyberspace when I received a reaction from Cell C on HalloPeter. Then the red tape started. I was bombarded with requests for proof of my bank account payments. I had to send endless e-mails with banking statement attachments - but with no success. Now I will not speak to them again - I will speak about them. I will discourage anybody to have anything to do with Cell C where ever I go. I strongly advise people who are looking for connectivity to avoid doing any business with this company!!! This review will also be followed by a case of theft with the SAPD, as well as blacklisting Cell C for ********* business conduct and failure to refund me on ALL my accounts I had with them. Cell C is a disgrace for the business environment and deserves to close down permanently. Saying sorry means nothing when trust is broken, Cell C!!! You had more than enough time to shape up ... it is time for you to ship out.

0
Replies (7)
Cell C
Cell C's reply16 Oct 2023, 15:34
Official
Dear Anton Smith

Thank you for contacting Cell C.

Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far. 

Please note that our team is still awaiting for the correct bank statement as the one sent prior does not correspond with query ageing and we unfortunately cannot accept it.

Regards,
^TM 

AS
Anton S's update16 Oct 2023, 15:46
Reviewer Update
There you have it! More red tape!
Pay my money! You have all the records!
You are dragging this out to your own detriment!

Cell C
Cell C's reply16 Oct 2023, 15:48
Official
Please note that you are required to send the statement so that your refund can be processed accordingly.

Regards,
^TM 
AS
Anton S's update16 Oct 2023, 20:46
Reviewer Update
I have sent you everything. You are delaying the process.
Cell C
Cell C's reply16 Oct 2023, 21:44
Official
Dear Anton Smith,

Our Team is unable to assist with a refund as they still have not received your bank statement. 

Please send your bank statement as advised by our consultant and your query will be resolved as soon as possible.

Regards,
^TN
AS
Anton S's update18 Oct 2023, 14:28
Reviewer Update
And still the incompetence prevails:

After I made it quite clear that I've had it with phone calls and unclear lines, I received this email from Cell C' Social Media Department:

***************************************************
Good day Mr Anton Smith Please receive feedback for case reference number ***. Kindly note that your refund case has been closed as we have not received your bank statement as requested from you on the 16/10/2023 that indicating the amount that you have paid towards your Cell C account on the 08/11/2023 and 07/02/20

*************************************************************

I then answered:

Good day,
Thanks for your mail.
Kindly note that you cannot close a case where you have to pay a refund unless you give me correct information about what you require from me and I have enough time to search and find it.
What does this date mean?: "... indicating the amount that you have paid towards your Cell C account on the 08/11/2023 and 07/02/20."?
What date is 07/02/20? Twenty what? There is a hundred years to choose from. Please provide me with correct information so that I can attempt to trace the statements.
Regards.
AJ Smith

**************************************************************************
ANTON:
Then their very handy excuse and sure sign that they trying to jump the gun and take my money after they had been exposed being in the wrong:

CELL C:
Dear Valued Customer
Thank you for contacting Cell C. This is an automated response. Please do not reply to this email.
We have received your email and one of our consultants will contact you within 24-48 hours. Should you wish to follow up on an existing query, please email *** or call 135 (free from your Cell C phone) or 084 135 (standard call rates apply).
For manual payment confirmation, please email your proof of payment to ***.
For information on Wi-Fi Calling, please visit www.cellc.co.za/wi-ficalling
For information on C-Fibre, please visit www.cellc.co.za/cellc/c-fibre
If your query is *****-related, please call ***.
You can also perform the below self-service functions on our digital platforms (Mobile App and Portal):
  • View your usage and balance
  • Manage your bill limit
  • Pay your account using a credit card
  • View and manage your WASP services
  • View your contract upgrade date
  • Link and manage all your Cell C numbers from within one App
  • Request your previous months invoices, change your invoice date and update your bill's email address
  • Buy airtime, SMS and data bundles with your credit card for your Cell C friends and family on prepaid or Top Up
  • Additional VAS and bundles in your account and deactivate recurring VAS
  • Activate and deactivate your Wi-Fi Calling for your convenience
  • Log a service call
Thank you for your continued support.
Kind regards
Cell C Customer Service

**************************************************
ANTON:

How handy to merely opt out and get away with their debt!

Now I will probably get another phone call (which I do not answer, because I explicitly requested all communication to be via e-mails ... on "paper-trail"!

****************************************************

How can this company still keep their doors open?! Does nobody care there days anymore! Where is the ombits-man?!!!!!!!

Cell C
Cell C's reply18 Oct 2023, 15:11
Official
Dear Anton Smith,

Our Team is unable to assist with your refund as the bank statement that was requested is still not received.

Please send your bank statement as advised by our consultant and your query will be resolved as soon as possible.

Regards,
^TN