1 reviews | Active since Feb 2014
CELL C - STILL AT THE TOP OF ********* COMPANIES!
And still the red tape prevails. And hear this: Cell C does not have an e-mail system. They thrive on making endless calls; which by the way, you are constantly reminded that the calls are recorded. What for?! Definitely not for record keeping. I have been harassed for months now by a red tape organisation: Cell C It all started when I took out two month-to-month data contracts, of which both only worked for a limited time. After that I could not find anyone who could assist me in the matter. I had to pay for two MONTH-TO-MONTH contracts that I had no service from. When I PHONED them to cancel my contracts, I was informed that the month-to-month contract had been changed to two-year contracts. Meanwhile I was still paying for no service. When I started to pay my monthly fees, I paid it into one account - which had never been a problem. Then, out of nowhere, I was phoned every month reminding me that my account was in the rears. I knew that was impossible, because I paid monthly. Only when I was informed months later that I had to make payments into two separate accounts, I tried to rectify THEIR error, by playing the so-called outstanding amount into the "right" account. Then they kept quiet about my overpayment on the initial account. Until a few months ago when I enquired about my money. I received no assistance, I was merely passed on from one department to another until the line finally dropped. I then received a call from a money collector, informing me that unless I pay my account I will be blacklisted, That is when I first started to address the issue on HalloPeter. The review had hardly been in cyberspace when I received a reaction from Cell C on HalloPeter. Then the red tape started. I was bombarded with requests for proof of my bank account payments. I had to send endless e-mails with banking statement attachments - but with no success. Now I will not speak to them again - I will speak about them. I will discourage anybody to have anything to do with Cell C where ever I go. I strongly advise people who are looking for connectivity to avoid doing any business with this company!!! This review will also be followed by a case of theft with the SAPD, as well as blacklisting Cell C for ********* business conduct and failure to refund me on ALL my accounts I had with them. Cell C is a disgrace for the business environment and deserves to close down permanently. Saying sorry means nothing when trust is broken, Cell C!!! You had more than enough time to shape up ... it is time for you to ship out.
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please note that our team is still awaiting for the correct bank statement as the one sent prior does not correspond with query ageing and we unfortunately cannot accept it.
^TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please note that our team is still awaiting for the correct bank statement as the one sent prior does not correspond with query ageing and we unfortunately cannot accept it.
^TM
Pay my money! You have all the records!
You are dragging this out to your own detriment!
Pay my money! You have all the records!
You are dragging this out to your own detriment!
Regards,
^TM
Regards,
^TM
Our Team is unable to assist with a refund as they still have not received your bank statement.
Please send your bank statement as advised by our consultant and your query will be resolved as soon as possible.
Regards,
^TN
Our Team is unable to assist with a refund as they still have not received your bank statement.
Please send your bank statement as advised by our consultant and your query will be resolved as soon as possible.
Regards,
^TN
After I made it quite clear that I've had it with phone calls and unclear lines, I received this email from Cell C' Social Media Department:
***************************************************
*************************************************************
I then answered:
Good day,
Thanks for your mail.
**************************************************************************
ANTON:
Then their very handy excuse and sure sign that they trying to jump the gun and take my money after they had been exposed being in the wrong:
CELL C:
- View your usage and balance
- Manage your bill limit
- Pay your account using a credit card
- View and manage your WASP services
- View your contract upgrade date
- Link and manage all your Cell C numbers from within one App
- Request your previous months invoices, change your invoice date and update your bill's email address
- Buy airtime, SMS and data bundles with your credit card for your Cell C friends and family on prepaid or Top Up
- Additional VAS and bundles in your account and deactivate recurring VAS
- Activate and deactivate your Wi-Fi Calling for your convenience
- Log a service call
**************************************************
ANTON:
How handy to merely opt out and get away with their debt!
Now I will probably get another phone call (which I do not answer, because I explicitly requested all communication to be via e-mails ... on "paper-trail"!
****************************************************
How can this company still keep their doors open?! Does nobody care there days anymore! Where is the ombits-man?!!!!!!!
After I made it quite clear that I've had it with phone calls and unclear lines, I received this email from Cell C' Social Media Department:
***************************************************
*************************************************************
I then answered:
Good day,
Thanks for your mail.
**************************************************************************
ANTON:
Then their very handy excuse and sure sign that they trying to jump the gun and take my money after they had been exposed being in the wrong:
CELL C:
- View your usage and balance
- Manage your bill limit
- Pay your account using a credit card
- View and manage your WASP services
- View your contract upgrade date
- Link and manage all your Cell C numbers from within one App
- Request your previous months invoices, change your invoice date and update your bill's email address
- Buy airtime, SMS and data bundles with your credit card for your Cell C friends and family on prepaid or Top Up
- Additional VAS and bundles in your account and deactivate recurring VAS
- Activate and deactivate your Wi-Fi Calling for your convenience
- Log a service call
**************************************************
ANTON:
How handy to merely opt out and get away with their debt!
Now I will probably get another phone call (which I do not answer, because I explicitly requested all communication to be via e-mails ... on "paper-trail"!
****************************************************
How can this company still keep their doors open?! Does nobody care there days anymore! Where is the ombits-man?!!!!!!!
Our Team is unable to assist with your refund as the bank statement that was requested is still not received.
Please send your bank statement as advised by our consultant and your query will be resolved as soon as possible.
Regards,
^TN
Our Team is unable to assist with your refund as the bank statement that was requested is still not received.
Please send your bank statement as advised by our consultant and your query will be resolved as soon as possible.
Regards,
^TN
