Item: Cell C
Rating: 1
Author: Dee C

DC

Dee C's updateReviewer Update

16 Nov 2021, 14:05

Its because i dont own that short number. Please check your records.

DC

Dee C's update16 Nov 2021, 14:05

Reviewer Update

Its because i dont own that short number. Please check your records.

DC

Dee C's updateReviewer Update

17 Nov 2021, 15:53

I received Cell C's private reply claiming the following:
([Cell C's reply:16 Nov 2021, 13:19Good day Dee
Our team tried to reach you on this number 0******** to no avail. Please provide us with an alternative contact number via private reply. ^SM])
{My Private ReplyDee C:16 Nov 2021, 14:05
Its because i dont own that short number. Please check your records.} ([Cell C's reply:16 Nov 2021, 14:44
We will be in touch. ^NT])
Cell C is really playing hide and seek with their customers. The number they claim to be calling me on is short in digits, how on earth do they expect me to answer. This is deliberate. They want me to feel their stupid power. Their last reply rather smacks of arrogance. I have not received their further communication to date. I am taking this further. I am now going to lay a ******** charge of theft of my money against Cell C. I have a sworn affidavit in my possession, which they have a copy of. I have not given Cell C permission to debit my bank account at random, but one date only; the 31st day of the month only. I am constantly losing money to the bank through their reckless behaviour. They are causing harm and that's ********. I am fearful now to have money in my account, as Cell C has shown that they can adjust the date as they please and at any time. Now I am seeing 15 December 2021 as my next debit date, although I requested on 13 Nov 2021 that the payment date be shifted to the last day of the month to be in line with my other cell c contract. Where is the higher echelons of powerful Cell C to repremand this kind of behaviour of their employees. Or don't they care?!? Reply or don't. Its your call to make.

DC

Dee C's update17 Nov 2021, 15:53

Reviewer Update

I received Cell C's private reply claiming the following:
([Cell C's reply:16 Nov 2021, 13:19Good day Dee
Our team tried to reach you on this number 0******** to no avail. Please provide us with an alternative contact number via private reply. ^SM])
{My Private ReplyDee C:16 Nov 2021, 14:05
Its because i dont own that short number. Please check your records.} ([Cell C's reply:16 Nov 2021, 14:44
We will be in touch. ^NT])
Cell C is really playing hide and seek with their customers. The number they claim to be calling me on is short in digits, how on earth do they expect me to answer. This is deliberate. They want me to feel their stupid power. Their last reply rather smacks of arrogance. I have not received their further communication to date. I am taking this further. I am now going to lay a ******** charge of theft of my money against Cell C. I have a sworn affidavit in my possession, which they have a copy of. I have not given Cell C permission to debit my bank account at random, but one date only; the 31st day of the month only. I am constantly losing money to the bank through their reckless behaviour. They are causing harm and that's ********. I am fearful now to have money in my account, as Cell C has shown that they can adjust the date as they please and at any time. Now I am seeing 15 December 2021 as my next debit date, although I requested on 13 Nov 2021 that the payment date be shifted to the last day of the month to be in line with my other cell c contract. Where is the higher echelons of powerful Cell C to repremand this kind of behaviour of their employees. Or don't they care?!? Reply or don't. Its your call to make.

DC

Dee C's updateReviewer Update

20 Nov 2021, 09:13

So, bad, bad, very bad Cell C's Mpho called me on 18 November 2021 at 11:25 saying he's calling from cell c hellopeter dept and handling my matter. He said he's calling to get my account cleared because there seem to be a huge mistake as i did not use the sim card that was issued to me and the account seemed to be inflated. He promised to sort out the problem on the same day and will give me feedback on the same day or the next. He also promised that i will be refunded the bank charges that i incurred due to the unpaid debit orders. He promised to then give me email confirmation after the account has been written off. I thanked him for his call and asked him that if i heard him right, that my account was to be cleared of the arrears and he will give me the feedback as promised and he confirmed that with a definite positive and i reminded him that my request for a refund of charges was because i lost that money through their recklessness. He also requested that i submit my bank statement after the account update for the refund, etc. I reminded him that bank statements cost money and he said that cell c would take care of that too. I am still waiting for Mpho's call/feedback as promised. On 19 November 2021 when I accessed the Cell C App to check my data, i noticed that my previous zero balance had been updated on my profile to R1825, 75. The ********** payment date is the 15th day, as you refuse to amend it to the 31st. To make matters worse I received a threatening email that all my lines stand to be suspended. Again Cell C? What's going on with the lies? Is it because I threatened to lay charges of theft? I am gatvol of all the lies and threats! If this is simply a delay on their part then why not giving me a reason to believe that through a phone call? Or have we reached the end without you going to reset my payment date to the last day of the month. I have decided to stop my debit order and will pay my account into the Cell C bank account instead.

DC

Dee C's update20 Nov 2021, 09:13

Reviewer Update

So, bad, bad, very bad Cell C's Mpho called me on 18 November 2021 at 11:25 saying he's calling from cell c hellopeter dept and handling my matter. He said he's calling to get my account cleared because there seem to be a huge mistake as i did not use the sim card that was issued to me and the account seemed to be inflated. He promised to sort out the problem on the same day and will give me feedback on the same day or the next. He also promised that i will be refunded the bank charges that i incurred due to the unpaid debit orders. He promised to then give me email confirmation after the account has been written off. I thanked him for his call and asked him that if i heard him right, that my account was to be cleared of the arrears and he will give me the feedback as promised and he confirmed that with a definite positive and i reminded him that my request for a refund of charges was because i lost that money through their recklessness. He also requested that i submit my bank statement after the account update for the refund, etc. I reminded him that bank statements cost money and he said that cell c would take care of that too. I am still waiting for Mpho's call/feedback as promised. On 19 November 2021 when I accessed the Cell C App to check my data, i noticed that my previous zero balance had been updated on my profile to R1825, 75. The ********** payment date is the 15th day, as you refuse to amend it to the 31st. To make matters worse I received a threatening email that all my lines stand to be suspended. Again Cell C? What's going on with the lies? Is it because I threatened to lay charges of theft? I am gatvol of all the lies and threats! If this is simply a delay on their part then why not giving me a reason to believe that through a phone call? Or have we reached the end without you going to reset my payment date to the last day of the month. I have decided to stop my debit order and will pay my account into the Cell C bank account instead.

CELL C: STILL A VERY BAD, BAD COMPANY!!!