TT
Trevor T
1 reviews | Active since Dec 2012
23 Jun 2019, 17:04
Cell C Stelling whatapp data
Cell C is steeling Data. Whatsapp bundle from people. I loaded a data bundle yesterday and cleared the data usage on the phone to check as this is not the first time that data is being ****** from the customer. on the phone it says it has used 161.1 mb and CellC sends a message that 512mb has been used, i have called with no joy. I think this is pathetic and disgusting. what a bunch of ******* they are, Banners need to go up again,
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Replies (3)TT
Trevor T's updateReviewer Update
23 Jun 2019, 17:24I eventual got through to a CellC consultant,(23/06/2019 5:20pm ) The gentleman tells me that it is Not there (CellC) problem as they have no control over whatsapp data, I feel it is there responsibility that CellC has made or signed the contract with WhatsApp to deal with the problem at hand. Banners need to go up to exposes this!!
TT
Trevor T's update23 Jun 2019, 17:24
Reviewer Update
I eventual got through to a CellC consultant,(23/06/2019 5:20pm ) The gentleman tells me that it is Not there (CellC) problem as they have no control over whatsapp data, I feel it is there responsibility that CellC has made or signed the contract with WhatsApp to deal with the problem at hand. Banners need to go up to exposes this!!
Cell C's replyOfficial
24 Jun 2019, 07:31Good morning Trevor
We have requested one of our team members contact you and provide clarity on this matter.
Do expect a call.
Regards
DA
We have requested one of our team members contact you and provide clarity on this matter.
Do expect a call.
Regards
DA
Best regards,
Cell C's reply24 Jun 2019, 07:31
Official
Good morning Trevor
We have requested one of our team members contact you and provide clarity on this matter.
Do expect a call.
Regards
DA
We have requested one of our team members contact you and provide clarity on this matter.
Do expect a call.
Regards
DA
Best regards,
TT
Trevor T's updateReviewer Update
24 Jun 2019, 10:17Good Morning, I was contacted By CellC customer service this morning, They have been looking into the matter and have kindly reimbursed my Data and CellC and myself will be monitoring the data used again.
TT
Trevor T's update24 Jun 2019, 10:17
Reviewer Update
Good Morning, I was contacted By CellC customer service this morning, They have been looking into the matter and have kindly reimbursed my Data and CellC and myself will be monitoring the data used again.