cH
charl H

1 reviews | Active since Mar 2009

01 Jul 2019, 14:42

cell c *****s your data

dear cellc why do you persists in *****ing my data by not rolling over my unused data... I have just lodged a formal complaint with icasa

0
Replies (5)
Cell C
Cell C's reply01 Jul 2019, 14:58
Official
Good afternoon Charl

Which one of our platforms are you using to rol***** your un-used data?

Regards
DA

Best regards,

cH
charl H's update02 Jul 2019, 07:36
Reviewer Update
How would I know your internal systems? I'm on a contract so you tell me?
cH
charl H's update02 Jul 2019, 11:01
Reviewer Update
Hi,

Here is your icasa complaint reference no: KZN2132/19. I expect to get my data back.

c
Cell C
Cell C's reply02 Jul 2019, 12:25
Official
Good afternoon

Please be advised that a customer is responsible for extending their data validity period on the various Cell C platforms. Cell C is obligated by the regulation to give customers the option to rol***** their unused data, not to automatically roll the data over.

Customers can rol***** on the following self-service channels:  USSD *147# /  Cell C  App / www.cellc.co.za 

Regards
DA

Best regards,

cH
charl H's update02 Jul 2019, 16:52
Reviewer Update
So I tried that and it does not work???!!!

it says there is nothing to roll over? so explain to me where did my data go ...where did he 113 mb go?

thanks

c