Cell C *****s money from clients

I am left with no choice but to write a review about the *********** service that I have received from cell C. They basically owe me a refund for excessive premiums that they have been charging me from August and I have still not received it.

I have written over 5 emails and possibly had over 10 telephone conversation and yet while they acknowledge that the refund is due, I still have not yet received it.

I reference case ***........... all the notes are on the system.

On the 16th of August I had a telephone conversation with an agent who confirmed that my contract was downgraded from R700 to about ~R300.

I noticed the premium not changing at the end of August and September and I escalated a case with Nomandla Mmgabi. On the 8th of October Neo Mampholo contacted me to confirm that he had listened to the conversation in August and that they had approved a refund for August and September. He said I would receive this refund within 7 working days. I still have not received this refund.

At the end of October, the premium has still not changed and I am now due for 3 months worth of refund.

I escalated a case with Nalalia on the 16th of November again and again with Katlego on the 17th of November, as it does not seem like cell c are getting this right. When I spoke to Katlego he said that it was only reflecting 2 months worth of refund due to me, so Natalia's comments didn't help either.

I am running out of ideas on how to get this resolved. Please escalate this to the highest levels at cell c.