JD
Justine D
1 reviews | Active since Nov 2020
11 Nov 2020, 13:47
Cell C *****s from you
Cell C *****s from you. I took out an upgrade with them, which worked out cheaper than my last monthly payment. In the month the upgrade was due they charged me the full amount for the old contract and then pro-rated the charges for 6 days of the new contract. However, they did not credit me for the 6 days that the old contract ended. I have spoken to Mduduzi Zwane and his manager, Malcolm, who promised to escalate the overcharge. No case number received and no contact since. I feel like opening a case of theft.
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Cell C's replyOfficial
11 Nov 2020, 14:01Hi Justine
Thank you for writing to us.
Please note that we do not discount the device fee as it has to be paid for the full 24 months. Kindly also note the full benefits were loaded on the 1st of October which you were billed for.
^MM
Thank you for writing to us.
Please note that we do not discount the device fee as it has to be paid for the full 24 months. Kindly also note the full benefits were loaded on the 1st of October which you were billed for.
^MM
Best regards,
Cell C's reply11 Nov 2020, 14:01
Official
Hi Justine
Thank you for writing to us.
Please note that we do not discount the device fee as it has to be paid for the full 24 months. Kindly also note the full benefits were loaded on the 1st of October which you were billed for.
^MM
Thank you for writing to us.
Please note that we do not discount the device fee as it has to be paid for the full 24 months. Kindly also note the full benefits were loaded on the 1st of October which you were billed for.
^MM
Best regards,