GB
Gruschenka B

1 reviews | Active since May 2019

13 May 2019, 16:29

Cell c *****s and lies from their customers

For six years I am trying to sort out my complain about my upgrade phones that was ******* signed out on my contract by the staff of Norwood until today not sorted cell c investigated and one of the staff at Tzaneen cell c informed me that according what he could find out cell c investigation showed that the staff stole it but cell c has been doing an ostrich in the sand thing then I cancelled those contracts and only kept my main number and WiFi. 2019 February double payment of my bank 13/2 and 28/2 and I paid cash at the my money market at Shopright in Tzaneen took the payslip filled in the forms to cancel my WiFi contract as I installed WiFi at home just to be told in March the cancellation was not done again paid cancellation and my main number fee as I upgraded my main contact number pleaded with the staff to sort out again this was not done and yesterday they suspended my number as my CANCELLATION was not done and showed that I owe them money. I went and paid my main contract fee but refused to pay any more money until this is sorted requested they reconnect my number but still not done. I am going to lay a charge of ***** and get legal representation and hopefully going to court will sort this out. Six years of trouble and it is every month somethings else always passing the buck. I need my phone to work as I am self employed and need this cell number to work maybe I must include list of income also??☹️☹️??????????????????????

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Replies (1)
Cell C
Cell C's reply14 May 2019, 07:27
Official
Good morning Gruschenka

Kindly post a private reply with your ID and contact number where we can reach you on.

We apologize for the manner in which this matter was handled.

Regards
Cell C | PN