SS
Shireen S
1 reviews | Active since Oct 2016
19 Nov 2018, 10:07
Cell C *****s airtime
I purchase R200 Airtime on Saturday morning and redeemed the voucher at 07h59am. I received 600mb Free Bonus date Plus 50mb Black Data A 08h16am I received a message to say that I have less than 11.200mb left and no airtime. I wanted to use the free 600mb airtime 1st before I converted my R200 airtime to data but it took 17minutes for my data and airtime to be depleted and the only site I was on at the time was my Work Admin site. I usually use only 4gb per month and 600mb normally does not take 17minutes to deplete. I was on no other sites and this is not a norm for me for airtime to dissapear. I bought another R100 airtime and received 300mb free as well .I needed to complete my work and that too depleted within 2hrs I received a response today that my airtime was depleted by Internet usage. Since when does it cost R300 to be on the internet for 30 min. Has Cell C rates changed to R10 a minute noww. This is **************** and I will not accept the reasons provided by Cell C. I will be escalating this to the Ombusdman. Cell C needs to be investigated. I have no running apps. The agent told me to check so when i checked there was none. Another thing even if there was why has my airtime in the past not depleted the airtime this quickly before. I have now had to switch my data completely off as I am scared to load airtime and only us the wifi now. I am very upset about this whole matter as the airtime loaded is my monthly work stipend cash flow for data purchases.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
19 Nov 2018, 10:28Good morning Shireen
Airtime and data do not disappear, there are causes such as content subscription services, out-of-bundle data rates can quickly deplete airtime, new smartphones and faster networks mean data is used quicker etc.
We will get one of our consultants to look into this matter and provide clarity.
Regards
Cell C | PN
Airtime and data do not disappear, there are causes such as content subscription services, out-of-bundle data rates can quickly deplete airtime, new smartphones and faster networks mean data is used quicker etc.
We will get one of our consultants to look into this matter and provide clarity.
Regards
Cell C | PN
Best regards,
Cell C's reply19 Nov 2018, 10:28
Official
Good morning Shireen
Airtime and data do not disappear, there are causes such as content subscription services, out-of-bundle data rates can quickly deplete airtime, new smartphones and faster networks mean data is used quicker etc.
We will get one of our consultants to look into this matter and provide clarity.
Regards
Cell C | PN
Airtime and data do not disappear, there are causes such as content subscription services, out-of-bundle data rates can quickly deplete airtime, new smartphones and faster networks mean data is used quicker etc.
We will get one of our consultants to look into this matter and provide clarity.
Regards
Cell C | PN
Best regards,
SS
Shireen S's updateReviewer Update
19 Nov 2018, 11:16I am not and have never been subscribed to any content. I have been using this smartphone for a while and airtime and data has never depleted. Saturday for the 1st time ever this happend. Nothing has changed on the settings of my mobile. There are no running apps either. I was also not on the internet until I woke up to work.
SS
Shireen S's update19 Nov 2018, 11:16
Reviewer Update
I am not and have never been subscribed to any content. I have been using this smartphone for a while and airtime and data has never depleted. Saturday for the 1st time ever this happend. Nothing has changed on the settings of my mobile. There are no running apps either. I was also not on the internet until I woke up to work.
Cell C's replyOfficial
19 Nov 2018, 14:44Noted, a data validation report will be done which will give a clear indication of your usage.
Palesa could not reach you on your contact number but she will keep trying.
Regards
Cell C | PN
Palesa could not reach you on your contact number but she will keep trying.
Regards
Cell C | PN
Best regards,
Cell C's reply19 Nov 2018, 14:44
Official
Noted, a data validation report will be done which will give a clear indication of your usage.
Palesa could not reach you on your contact number but she will keep trying.
Regards
Cell C | PN
Palesa could not reach you on your contact number but she will keep trying.
Regards
Cell C | PN
Best regards,
SS
Shireen S's updateReviewer Update
21 Nov 2018, 14:55So i finally get a call from Cell C telling me that I was on a some video call and chat site. This is a load of Bull*****. My phone was busy charging in plain site while I was working on my laptop using my phone as a hotspot ( password is protected ) so no-one else can lock onto my hotspot either.
I am not interrested in any diagnostic report that you may be running as far as i am concerned and i can also run a report from my laptop which can clearly show what I was doing at the time. Any dummy who knows how VPN connection works will validate what im saying here. My VPN connection will not allow me to be on a call and link to my company VPN at the same time it will cut the connection. This is just a case of internal cell c ***** and I am not the only cell c customer experiencing this random disappearances of airtime. I too work in the Risk environment so I am not one of your customers that you can bamboozle with random excuses. You need to look internally and by the way I may be some insignificant customer but none the less I cannot trust Cell C with my money / airtime . You have just lost me as a customer and I will be going to another network.
SS
Shireen S's update21 Nov 2018, 14:55
Reviewer Update
So i finally get a call from Cell C telling me that I was on a some video call and chat site. This is a load of Bull*****. My phone was busy charging in plain site while I was working on my laptop using my phone as a hotspot ( password is protected ) so no-one else can lock onto my hotspot either.
I am not interrested in any diagnostic report that you may be running as far as i am concerned and i can also run a report from my laptop which can clearly show what I was doing at the time. Any dummy who knows how VPN connection works will validate what im saying here. My VPN connection will not allow me to be on a call and link to my company VPN at the same time it will cut the connection. This is just a case of internal cell c ***** and I am not the only cell c customer experiencing this random disappearances of airtime. I too work in the Risk environment so I am not one of your customers that you can bamboozle with random excuses. You need to look internally and by the way I may be some insignificant customer but none the less I cannot trust Cell C with my money / airtime . You have just lost me as a customer and I will be going to another network.
Cell C's replyOfficial
21 Nov 2018, 15:15Palesa has been in contact with you to assist and provide feedback regarding this matter. She also sent an email as confirmation of the outcome feedback, attached with a data validation report.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
Cell C's reply21 Nov 2018, 15:15
Official
Palesa has been in contact with you to assist and provide feedback regarding this matter. She also sent an email as confirmation of the outcome feedback, attached with a data validation report.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
SS
Shireen S's updateReviewer Update
21 Nov 2018, 15:29Its like I said I dont care what you have to say. I have been made a **** in the face and I cannot condone that . I am the customer and as I have stated I was not on any video call. I have never made a video call in my life either and I have never been on a chat site . I want nothing to do with cell c from this point forward.
SS
Shireen S's update21 Nov 2018, 15:29
Reviewer Update
Its like I said I dont care what you have to say. I have been made a **** in the face and I cannot condone that . I am the customer and as I have stated I was not on any video call. I have never made a video call in my life either and I have never been on a chat site . I want nothing to do with cell c from this point forward.