SN
Serena N

1 reviews | Active since Aug 2014

08 Jun 2015, 21:23

cell c *****s

I tried to load a daily data bundle that expires @ midnight & received a msg stating it would be processed shortly, I waited a few mins & it didn't. I called the cell c careline & was advised by sphetele that they are experiencing problems with the daily bundles & my airtime will definitely not be charged & I will not get the bundle. An hour later, the airtime is charged & the bundle loaded so I decided to use it, however, when I tried to, the internet doesn't work & I was unable to. So I check my msgs & it states my bundle is depleted as @ 09/06/2015 but today is 08/06/2015 & it didn't allow me to use the data. I call the careline again & speak to simphiwe who advised me he needs to load a case & they will contact tomorrow. I ask to speak to a manager as this is not the first time this has happened & he states s/he is 'convenietly' not available. I insist & he says ok, he will get him/her & puts me on hold then cuts the call.<br> <br> The network is pathetic as there is a constant problem with the signal which keeps dissconnecting.<br> <br> They take your airtime & charge you for things that they didn't allow you to use.<br> <br> Then their call centre agents refuse you service & cuts the call on you.

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Replies (1)
Cell C
Cell C's reply09 Jun 2015, 07:08
Official
Hello Giz_SN,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN

Best regards,