FA
Felicity A

1 reviews | Active since Jan 2020

21 Apr 2020, 11:11

Cell C *****ing my money every month despite me cancelling in Jan 2020

I had CFibre from Cell C as my internet provider , I cancelled in January 2020 with my notice period being February 2020 as of March 2020 I have a new Provider. Cell C is continuously taking money off my account every month despite me contacting them and advising them of their error. I’ve had to reverse these payments every month , I have called them and emailed countless times , I have confirmed cancellation notification by resending my cancellation notification to them showing the date I informed them of the cancellation. What else must I do , it is for this bad service that I cancelled CFibre in the first place. The service is so bad and so is their Fibre, stay away from them

Felicity Adam CF121673

0
Replies (1)
Cell C
Cell C's reply21 Apr 2020, 11:59
Official
Hi Felicity

We apologize for the manner in which this matter was handled and for the inconvenience caused.

We'll ensure that this matter is sorted.

^PN